Software doesn't work with m2 max , with paralells 18

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by Cani1, Jul 5, 2023.

Tags:
  1. Cani1

    Cani1 Bit poster

    Messages:
    4
    All was good with paralells 16 and intel macbook but my software doesn't work with paralells 18 and m2 max.Deveoper saying '' the problem is with the permissions you give from your mac device ''
    Please help me.
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    511
    Hello,
    To help us better understand the situation, please provide the following information:
    1. What us the software that you are using?
    2. Detailed explanation of the issue.
    2. Screenshot of the issue, if any.
    3. Please collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID.

    Thanks
     
  3. Cani1

    Cani1 Bit poster

    Messages:
    4
    It's web browser , https://www.we1.town/ provider. I don't have any error here is video :
    https://streamable.com/498rne
    Software works good in windows computer.Developer said problem with paralells.

    Here is error log of software :
    Code:
    Debug 14:32:08: IsEnginesInAppData true
    Debug 14:32:08: KeepVersionNumber 5
    Debug 14:32:08: InstallerVersion 3.0
    Debug 14:32:08: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 14:32:08: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 14:32:08: GET "scripts/weBrowser/properties"
    Debug 14:32:08: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 14:32:08: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 14:32:08: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 14:32:08: EnginePath "C:/Users/can/AppData/Local/BasEngines/enginesprotected/25.4.1/engine.zip"
    Debug 14:32:08: EnginePrepared
    Debug 14:32:16: PID= 10016
    Debug 14:32:16: Run!
    Debug 14:32:16: Exit
    Debug 14:36:48: IsEnginesInAppData true
    Debug 14:36:48: KeepVersionNumber 5
    Debug 14:36:48: InstallerVersion 3.0
    Debug 14:36:48: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 14:36:48: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 14:36:48: GET "scripts/weBrowser/properties"
    Debug 14:36:48: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 14:36:48: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 14:36:48: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 14:36:48: PID= 7216
    Debug 14:36:48: Run!
    Debug 14:36:48: Exit
    Debug 14:38:17: IsEnginesInAppData true
    Debug 14:38:17: KeepVersionNumber 5
    Debug 14:38:17: InstallerVersion 3.0
    Debug 14:38:17: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 14:38:17: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 14:38:17: GET "scripts/weBrowser/properties"
    Debug 14:38:18: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 14:38:18: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 14:38:18: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 14:38:18: PID= 8340
    Debug 14:38:18: Run!
    Debug 14:38:18: Exit
    Debug 14:41:14: IsEnginesInAppData true
    Debug 14:41:14: KeepVersionNumber 5
    Debug 14:41:14: InstallerVersion 3.0
    Debug 14:41:14: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 14:41:14: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 14:41:15: GET "scripts/weBrowser/properties"
    Debug 14:41:15: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 14:41:15: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 14:41:15: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 14:41:15: PID= 7852
    Debug 14:41:15: Run!
    Debug 14:41:15: Exit
    Debug 14:41:38: IsEnginesInAppData true
    Debug 14:41:38: KeepVersionNumber 5
    Debug 14:41:38: InstallerVersion 3.0
    Debug 14:41:38: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 14:41:38: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 14:41:39: GET "scripts/weBrowser/properties"
    Debug 14:41:51: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 14:41:51: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 14:41:51: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 14:41:51: PID= 8724
    Debug 14:41:51: Run!
    Debug 14:41:51: Exit
    Debug 17:17:52: IsEnginesInAppData true
    Debug 17:17:52: KeepVersionNumber 5
    Debug 17:17:52: InstallerVersion 3.0
    Debug 17:17:52: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 17:17:52: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 17:17:52: GET "scripts/weBrowser/properties"
    Debug 17:17:53: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 17:17:53: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 17:17:53: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 17:17:53: PID= 2596
    Debug 17:17:53: Run!
    Debug 17:17:53: Exit
    Debug 17:18:05: IsEnginesInAppData true
    Debug 17:18:05: KeepVersionNumber 5
    Debug 17:18:05: InstallerVersion 3.0
    Debug 17:18:05: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 17:18:05: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 17:18:05: GET "scripts/weBrowser/properties"
    Debug 17:18:06: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 17:18:06: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 17:18:06: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 17:18:06: PID= 9888
    Debug 17:18:06: Run!
    Debug 17:18:06: Exit
    Debug 17:18:19: IsEnginesInAppData true
    Debug 17:18:19: KeepVersionNumber 5
    Debug 17:18:19: InstallerVersion 3.0
    Debug 17:18:19: IsValid true IsX64 true IsSilent false IsRemote false ScriptName "e3b0c442" Server "" Username "" PasswordLength 0
    Debug 17:18:19: Remote project.xml ScriptName "weBrowser" Server "" Username "" Password ""
    Debug 17:18:19: GET "scripts/weBrowser/properties"
    Debug 17:18:19: "{\"success\":true,\"free\":false,\"hash\":\"4aa151a21f18ce5f53a998fc38cf94143349403f\",\"engversion\":\"25.4.1\"}"
    Debug 17:18:19: ScriptHash "8748447e" EngineVersion "25.4.1"
    Debug 17:18:19: AppPath "appsremote/weBrowser/SID8748447e/engine/FastExecuteScript.exe" "appsremote/weBrowser/SID8748447e/engine/"
    Debug 17:18:19: PID= 11112
    Debug 17:18:19: Run!
    Debug 17:18:19: Exit
    
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    511
    Hello,

    Thank your for the details.

    Please collect a technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide its 9-digit ID.
     
  5. Cani1

    Cani1 Bit poster

    Messages:
    4
    431359342
     
  6. Cani1

    Cani1 Bit poster

    Messages:
    4
    any update please?
     
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    511
    Hello @Cani1 ,

    Let me clarify, that your Mac is based on the Apple Silicon chip which has an ARM architecture unlike the x86 architecture of the classic desktop processors and in a virtual machine on a Mac with an M-series chip, it is currently possible to run only Windows 11 Arm -- the Windows 11 version for processors with ARM architecture (for example, it is used on devices with mobile chips like Microsoft Surface Pro X).

    Please note that as per the https://we1.town/yazilim/webrowser, the website does not specify that weBrowser supports Apple Silicon machines.

    We recommend you contact the respective software support and confirm that they tested their software in virtual machines running on Mac with Apple Silicon chips and Windows 11 Arm, and inquire about support for Windows 11 and ARM architecture.

    If the software support teams confirm that their software can run in a Windows 11 Arm virtual machine, on Apple M-series chip Mac, please let us know.

    Thanks
     
  8. ChrisM79

    ChrisM79

    Messages:
    2
    I'm having a similar issue and I'm confused why the vendor needs to support a virtualized environment. Isn't a major use case of virtualization is to allow software to be run in an environment not supported by the hardware? Why can't I just tell Parallels to report to the hosted OS that it's running on some other processor so that I can run the software?
     

Share This Page