Sound/Audio output to iPad app

Discussion in 'Installation and Configuration' started by sbower, Oct 17, 2013.

  1. sbower

    sbower

    Messages:
    2
    I'm getting no audio through the app on my iPad. I tried all the different output options on my Mac (I assume Parallels Virtual Audio Adapter is the correct device?).

    Any help? I have the sound [on] in the app, volume up on both the Mac and the iPad.

    Thank you!
     
  2. Manoj@Parallels

    Manoj@Parallels Parallels Support Parallels Support

    Messages:
    491
    Hi Sbower,

    Network port necessary for Parallels Access to establish connection to the remote computer is blocked or closed, hence no sound from the remote computer is transmitted to iPad.

    Please follow the steps given :

    To ensure the full connection quality please make sure the following network port is not blocked on both remote computer and Parallels Access sides:

    443:TCP

    To make sure sound can be heard through Parallels Access please make sure it is not turned off(http://kb.parallels.com/116685).

    Thanks,

    Manoj D
     
  3. TonyZ123

    TonyZ123 Bit Poster

    Messages:
    1

    Might you have instructions on how to go about doing this???
     

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