Source computer requires authentication

Discussion in 'Parallels Transporter' started by JerryA, Nov 26, 2009.

  1. JerryA

    JerryA

    Messages:
    3
    When trying to migrate from PC laptop, I get the message: "Computer names 'name' needs authentication. Enter username and password."

    After entering valid admin account credentials for the PC it tells me one or both are invalid.
     
  2. Stuw

    Stuw Parallels Developers

    Messages:
    296
    Hi, JerryA

    It is may occur if you have no password (password is empty) for the admin account. Please, set up password and try again.
    By the way, what OS do you use on the source computer?
     
  3. JerryA

    JerryA

    Messages:
    3
    Windows xp home sp3
     
  4. JerryA

    JerryA

    Messages:
    3
    xp home sp3
     
  5. Stuw

    Stuw Parallels Developers

    Messages:
    296
    Hi, JerryA

    If problem is not solved yet, please, provide a log file from Parallels Transporter Agent side. It's location is c:\windows\temp\parallels.log
     
  6. mysticorp

    mysticorp

    Messages:
    4
    I have this problem as well. Windows XP SP3. I can't seem to attach the log file. Is there a better way to upload it?
     
  7. Stuw

    Stuw Parallels Developers

    Messages:
    296
    FAQ: Attachments and Images

    If your log file is too big, you need to cut it:
    1. rename c:\windows\temp\parallels.log or delete it.
    2. start Parallels Transporter Agent and reproduce credentials bug. After that the log file will contain info about your problem.
    3. pack the log file (c:\windows\temp\parallels.log) to the archive.
     
  8. SD Lonyer

    SD Lonyer

    Messages:
    10
    Is there any resolve for the authentication issue? I just posted another query off the 'can't find the agent' thread and then found this.
     
  9. SD Lonyer

    SD Lonyer

    Messages:
    10
    having same issue

    is there any resolve to this? is it a home edition issue? home edition doesn't allow remote access between windows machine either.
     
  10. Stuw

    Stuw Parallels Developers

    Messages:
    296
    Hi

    I will try to reproduce this bug in next few days.

    SD Lonyer, please, provide a log file from Parallels Transporter Agent. The log file can help me to understand what's wrong.
     
  11. SD Lonyer

    SD Lonyer

    Messages:
    10
    Should this log file be on the windows machine or the Mac? Where can I find the log file? Is that the OS system or application level?
     
  12. SD Lonyer

    SD Lonyer

    Messages:
    10
    Ok .. sorry .. I read through the threads again and see where to get the log. I work on that and get it to you.

    thanks -
     
  13. SD Lonyer

    SD Lonyer

    Messages:
    10
    transporter log

    22:17:02.217 F /AgentCore:944:ea0/ Error : Authentication for domain '' user '' failed, error 87.
    22:17:02.227 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:17:16.618 I /ComputerData:944:fb4/ TR00052.03: 54
    22:17:16.638 I /ComputerData:944:fb4/ TR00052.05: 54
    22:17:16.648 I /AgentCore:944:fb4/ Checking credentials for domain '' user 'SD Lonyer' ...
    22:17:16.648 I /AgentCore:944:fb4/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:17:16.648 F /CAuth:944:fb4/ LookupAccountName(): an error was occurred 1332

    22:17:16.648 F /AgentCore:944:fb4/ Error : Authentication for domain '' user 'SD Lonyer' failed, error 1332.
    22:17:16.658 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:17:24.429 I /ComputerData:944:ccc/ TR00052.03: 54
    22:17:24.439 I /ComputerData:944:ccc/ TR00052.05: 54
    22:17:24.449 I /AgentCore:944:ccc/ Checking credentials for domain '' user 'SD Lonyer' ...
    22:17:24.449 I /AgentCore:944:ccc/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:17:24.449 F /CAuth:944:ccc/ LookupAccountName(): an error was occurred 1332

    22:17:24.449 F /AgentCore:944:ccc/ Error : Authentication for domain '' user 'SD Lonyer' failed, error 1332.
    22:17:24.469 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:17:28.535 I /ComputerData:944:bc0/ TR00052.03: 54
    22:17:28.545 I /ComputerData:944:bc0/ TR00052.05: 54
    22:17:28.555 I /AgentCore:944:bc0/ Checking credentials for domain '' user 'SD Lonyer' ...
    22:17:28.555 I /AgentCore:944:bc0/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:17:28.565 F /CAuth:944:bc0/ LookupAccountName(): an error was occurred 1332

    22:17:28.565 F /AgentCore:944:bc0/ Error : Authentication for domain '' user 'SD Lonyer' failed, error 1332.
    22:17:28.575 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:17:31.640 I /ComputerData:944:f5c/ TR00052.03: 54
    22:17:31.650 I /ComputerData:944:f5c/ TR00052.05: 54
    22:17:31.660 I /AgentCore:944:f5c/ Checking credentials for domain '' user 'SD Lonyer' ...
    22:17:31.660 I /AgentCore:944:f5c/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:17:31.660 F /CAuth:944:f5c/ LookupAccountName(): an error was occurred 1332

    22:17:31.660 F /AgentCore:944:f5c/ Error : Authentication for domain '' user 'SD Lonyer' failed, error 1332.
    22:17:31.670 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:17:43.857 I /ComputerData:944:9fc/ TR00052.03: 54
    22:17:43.867 I /ComputerData:944:9fc/ TR00052.05: 54
    22:17:43.887 I /AgentCore:944:9fc/ Checking credentials for domain '' user 'guest' ...
    22:17:43.887 I /AgentCore:944:9fc/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:17:43.917 F /CAuth:944:9fc/ LogonUser(): an error was occurred 1385

    22:17:43.917 F /AgentCore:944:9fc/ Error : Authentication for domain '' user 'guest' failed, error 1385.
    22:17:43.937 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:17:46.992 I /PTIOChannel:944:de0/ ServerPrivate::OnNetwClientDisconnected({450fe2ff-a87a-4933-a827-cddcdcfa8487})
    22:17:47.002 I /PTIOChannel:944:de0/ Client disconnected {450fe2ff-a87a-4933-a827-cddcdcfa8487}
    22:17:47.002 F /AgentCore:944:104/ Server side : Client disconnected, IOChannel mode 0
    22:17:47.002 I /PTIOChannel:944:104/
    22:17:47.012 I /PTIOChannel:944:138/ Rmdi service : send iface is null - will wait
    22:21:59.305 I /AgentCore:944:104/ AG00004.02:
    22:22:02.820 I /PTIOChannel:944:aa4/ ServerPrivate::OnNetwClientConnected({43394bec-354a-4c61-a7b9-4974cfcdec55})
    22:22:02.830 I /PTIOChannel:944:aa4/ Client connected
    22:22:02.830 F /AgentCore:944:104/ Server side : Client connected, IOChannel mode 0
    22:22:03.040 I /ComputerData:944:eb4/ TR00052.03: 54
    22:22:03.050 I /ComputerData:944:eb4/ TR00052.05: 54
    22:22:03.060 I /AgentCore:944:eb4/ Checking credentials for domain '' user '' ...
    22:22:03.060 I /AgentCore:944:eb4/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:22:03.060 F /CAuth:944:eb4/ LogonUser(): an error was occurred 87

    22:22:03.060 F /AgentCore:944:eb4/ Error : Authentication for domain '' user '' failed, error 87.
    22:22:03.080 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:22:11.342 I /ComputerData:944:9c8/ TR00052.03: 54
    22:22:11.352 I /ComputerData:944:9c8/ TR00052.05: 54
    22:22:11.362 I /AgentCore:944:9c8/ Checking credentials for domain '' user 'SD Lonyer' ...
    22:22:11.372 I /AgentCore:944:9c8/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:22:11.372 F /CAuth:944:9c8/ LookupAccountName(): an error was occurred 1332

    22:22:11.372 F /AgentCore:944:9c8/ Error : Authentication for domain '' user 'SD Lonyer' failed, error 1332.
    22:22:11.382 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:22:14.597 I /PTIOChannel:944:aa4/ ServerPrivate::OnNetwClientDisconnected({43394bec-354a-4c61-a7b9-4974cfcdec55})
    22:22:14.607 I /PTIOChannel:944:aa4/ Client disconnected {43394bec-354a-4c61-a7b9-4974cfcdec55}
    22:22:14.607 F /AgentCore:944:104/ Server side : Client disconnected, IOChannel mode 0
    22:22:14.607 I /PTIOChannel:944:104/
    22:22:14.617 I /PTIOChannel:944:138/ Rmdi service : send iface is null - will wait
    22:24:05.156 I /AgentCore:944:104/ AG00004.02:
    22:24:08.701 I /PTIOChannel:944:978/ ServerPrivate::OnNetwClientConnected({671cb6c0-60cb-4b67-bb8e-35975fa59c69})
    22:24:08.701 I /PTIOChannel:944:978/ Client connected
    22:24:08.711 F /AgentCore:944:104/ Server side : Client connected, IOChannel mode 0
    22:24:08.831 I /ComputerData:944:294/ TR00052.03: 54
    22:24:08.831 I /ComputerData:944:294/ TR00052.05: 54
    22:24:08.841 I /AgentCore:944:294/ Checking credentials for domain '' user '' ...
    22:24:08.841 I /AgentCore:944:294/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:24:08.841 F /CAuth:944:294/ LogonUser(): an error was occurred 87

    22:24:08.851 F /AgentCore:944:294/ Error : Authentication for domain '' user '' failed, error 87.
    22:24:08.861 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:24:20.528 I /ComputerData:944:dd0/ TR00052.03: 54
    22:24:20.538 I /ComputerData:944:dd0/ TR00052.05: 54
    22:24:20.548 I /AgentCore:944:dd0/ Checking credentials for domain '' user 'SD Lonyer' ...
    22:24:20.558 I /AgentCore:944:dd0/ Detected Windows version 5.1 (2600) SP 3.0 prodtype 1
    22:24:20.558 F /CAuth:944:dd0/ LookupAccountName(): an error was occurred 1332

    22:24:20.558 F /AgentCore:944:dd0/ Error : Authentication for domain '' user 'SD Lonyer' failed, error 1332.
    22:24:20.568 I /AgentCore:944:104/ AG00005.08: ; ; 145858562
    22:24:24.563 I /PTIOChannel:944:978/ ServerPrivate::OnNetwClientDisconnected({671cb6c0-60cb-4b67-bb8e-35975fa59c69})
    22:24:24.573 I /PTIOChannel:944:978/ Client disconnected {671cb6c0-60cb-4b67-bb8e-35975fa59c69}
    22:24:24.573 F /AgentCore:944:104/ Server side : Client disconnected, IOChannel mode 0
    22:24:24.573 I /PTIOChannel:944:104/
    22:24:24.573 I /PTIOChannel:944:138/ Rmdi service : send iface is null - will wait
    20:48:39.029 I /PTIOChannel:944:7fc/ NetwServerPrivate::OnNetwStateChanged(0)
    20:48:39.039 I /ComputerData:944:934/ TR00052.03: 15
    20:48:39.059 I /ComputerData:944:934/ TR00052.05: 15
    20:48:39.059 I /ComputerData:944:934/ TR00052.11
    20:48:39.139 I /ComputerData:944:934/ TR00052.15
    20:48:39.139 F /ComputerData:944:934/ ABORT: computer type 5
    20:48:39.139 I /ComputerData:944:934/ TR00020.11: 7; 1
    20:48:39.139 I /ComputerData:944:934/ TR00020.20: 7
    20:48:39.149 I /ComputerData:944:934/ TR00005.03: 0
    20:48:39.149 I /ComputerData:944:934/ TR00020.12
    20:48:39.149 F /ComputerData:944:934/ TR00020.21
    20:48:39.149 I /ComputerData:944:934/ TR00005.03: 1
    20:48:39.149 F /ComputerData:944:934/ TR00020.13: 0
    20:48:39.169 F /AgentCore:944:104/ Server side : Listen stopped, IOChannel mode 705180556
    20:48:39.169 I /AgentCore:944:104/ AG00004.11:
    20:48:39.169 I /ComputerData:944:104/ TR00005.03: 0
    20:48:39.179 I /AgentCore:944:104/ AG00004.11:
    20:48:39.179 I /PTIOChannel:944:138/ Rmdi service : send iface is null - will wait
    20:48:39.179 I /PTIOChannel:944:138/ Rmdi service shutdown requested, exiting ...
    20:48:39.179 F /AgentCore:944:104/ DA_API was deinitialized.
    20:48:39.179 I /ComputerData:944:104/ TR00009.02
    20:48:39.179 I /nbdsrv:944:104/ Nbd server: stop with 0 images
    20:48:39.179 I /nbdsrv:944:104/ Nbd server: wait 0 images
    20:48:39.189 I /nbdsrv:944:104/ Nbd server: all images were stopped
    20:48:39.189 I /nbdsrv:944:104/ Nbd server: wait 0 images
    20:48:39.189 I /nbdsrv:944:104/ Nbd server: all images were stopped
    20:48:39.189 I /ComputerData:944:104/ TR00005.03: 0
     
  14. SD Lonyer

    SD Lonyer

    Messages:
    10
    cannot upload files ... your system doesn't see .txt as valid. I posted 10000 characters from the newest part of log back. Let me know if you need more or if I could email you the entire file. It's only 27k size.
     
  15. Stuw

    Stuw Parallels Developers

    Messages:
    296
    I need a log file from windows side (where Parallels Transporter Agent is installed). The log file location is c:\windows\temp\parallels.log . It is application level log.

    p.s. My XP Home SP3 works fine with non empty password.
     
    Last edited: Dec 15, 2009
  16. Stuw

    Stuw Parallels Developers

    Messages:
    296
    Looks like windows have no user with name 'SD Lonyer' (without quotes). Did you try Administrator?
    NOTE: administrator account may be renamed. In my case it was renamed to Stuw :)

    Parallels Transporter Agent needs a valid user name (this user must have administrative privileges) and password. Password must not be empty (it is windows restriction for network login).
     
  17. SD Lonyer

    SD Lonyer

    Messages:
    10
    SD Lonyer is the administrator account. It is the only user other than guest on the machine. I did try different user names and passwords but it did not work. Error 87 and 1332 comes up consistently after each attempt. Do you know what those error numbers mean. I will try this again with different user name and password combination and get another log. Do you know of any other domain user elements in the windows environment? I also was wondering if I could buy a Paralles USB transfer cable? Will the Dynex DX-C114191 cable work? I really need this to work.
     
  18. Stuw

    Stuw Parallels Developers

    Messages:
    296
    87 means "The parameter is incorrect" - for empty user/password
    1332 means "No mapping between account names and security IDs was done." - for 'SD Lonyer'
    1385 means "Logon failure: the user has not been granted the requested logon type at this computer." - for guest

    Solution 1:
    - add new administrator account (i checked it on account without spaces in name)
    - create password for this account
    - use this account in Parallels Transporter

    Solution 2:
    - check real Name of y account (not Full name) and use it to connect to Parallels Transporter Agent.

    NOTE:
    User account have Name and Full name. Parallels Transporter Client uses Name to connect to Parallels Transporter Agent. Renaming using Control Panel -> Users Accounts change Full name instead Name. To change Name you can use Control Panel -> Administrative tools -> Computer management -> System tools -> Local users and groups -> Users.
     
    Last edited: Apr 30, 2010
  19. webo

    webo

    Messages:
    2
    Transporter requires for computer authentication - MacBook

    I am also having a problem with the computer authentication. I am using a MacBook and attempting to migrate from a PC across a local network. On the MacBook, Transporter is saying that I have entered an incorrect password or computer name. I have tried entering the computer names and passwords for both the MacBook and PC but it fails to recognise either of them as correct. It is not exactly clear from the prompt exactly which computer ("the computer") it is referring to, although I presume in my case it means the MacBook.
     
  20. Stuw

    Stuw Parallels Developers

    Messages:
    296
    Hi, webo

    You must enter USER name and PASSWORD for windows account. The account must have administrative privileges and password for this account must not be empty.
    In case of errors, please, post here log file from Parallels Transporter Agent side.
     

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