Star Trek Online worked with Parallels 14 but crashes with 15

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petemill

Junior Member
When starting Star Trek Online after upgrading from the latest v14 to v15, the game won't play. It crashes after the start screen, making me think it's having issues with Parallels' new DirectX11 capabilities.

Is there any way to go back to the previous DirectX10 feature which worked pretty well with Star Trek Online?
 

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Hello petermill,

Please collect the tech report while the issue is on the screen using Help > Send Technical Data... and share its ID here.
Looking forward to your reply with the report ID. With this report ID the Development team will investigate the issue with
Star Trek Online in version 15.
 
I'm having the exact same issue. Any resolution for this? Does it have something to do with Parallels 15 using Metal?

I tried to get help from the STO support site, but b/c I'm on a VM they cannot help. They did recommend I run at 1920x1080 resolution, however, I do not have that option available (I posted in another thread about that). My Parallels, Parallels Tools, Windows 10, macOS, etc. are all up to date.
 
Curt C said:
I'm having the exact same issue. Any resolution for this? Does it have something to do with Parallels 15 using Metal?
I tried to get help from the STO support site, but b/c I'm on a VM they cannot help. They did recommend I run at 1920x1080 resolution, however, I do not have that option available (I posted in another thread about that). My Parallels, Parallels Tools, Windows 10, macOS, etc. are all up to date.
Click to expand...
Unfortunately we didn't received any tech data from previous user.
Could you please collect the tech report once the issue reoccurs and post the report's ID here.
We need this info for the further issue investigation.
 
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