stuck on launcher

[Parallels User]

I am able to run parallels and then I get the chooser to choose which Windows hard drive I want to run. Then I get the black screen with the Windows logo in the center, yet the start button is dim. So are the suspend and shut down. I can't even reset from the menu.

Does anyone have any suggestions? It

 

[Peter Canasius J L]

Hello,

Kindly click on the below mentioned knowledge base link and follow the instructions mentioned.

http://kb.parallels.com/en/5999

Please reply us the status of the issue.