Subscription but cannot upgrade

Discussion in 'Account and Subscription Management' started by HansS4, Sep 14, 2019.

  1. HansS4

    HansS4

    Messages:
    2
    I have been charged subscription fees but cannot upgrade beyond v13 as it automatically brings me to a pay page to pay again.

    What is the purpose of being charged annually is I cannot upgrade beyond v13 and the release is v15 now?
     
  2. HansS4

    HansS4

    Messages:
    2
    Interesting. I got a Messenger response that I can get a 10% discount to upgrade v13 to v15 even though I already paid a subscription fee for the past 2 years.
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    4,049
    Hi, could you share more details with us about the upgrade issue? Did you get any error messages during the upgrade?
     

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