Subscription not showing in account, limited contact options

Discussion in 'General Questions' started by DanH18, Nov 25, 2023.

  1. DanH18

    DanH18 Bit poster


    Posting on the off chance someone at Parallels can help.

    I've bought a new Parallels pro subscription, paid for using my account email. Unfortunately it's not showing up under my dashboard, but a previous expired subscription is still there. As there's no active subscription showing, most of the support options are greyed out. I've tried messaging on twitter but haven't received a response.

    I've tried adding the licence key to my account manually, but it's not working.

    Reference number - 431302331
  2. jingle

    jingle Bit poster

    Was this ever resolved?

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