Support doesn't answer; why ?!?!?!?!?!

Discussion in 'General Questions' started by mirror, May 2, 2007.

  1. mirror

    mirror Bit poster

    Moved from "Parallels Desktop for Mac"

    Hello Diana,
    I’ve problems with the input of my activation key.
    I’ve got it from
    The Produkt-ID is 00006-3221405690-000404 .

    So here you get my supportquestion because at the moment
    The input in the supportmask isn’t possible:

    we are using parallels to run some applications on XP-Home SP2 and have
    some problem reguarding one specific software that requires to read the
    The software is using Dot.Net 2.0 and in special the calls:

    ManagementClass mc = new ManagementClass("Win32_Processor");
    ManagementObjectCollection moc = mc.GetInstances();

    to retrive the cpu-id, but the call always returns an empty string.

    We know that the underlying hardware is just emulated but would like to
    know if its possible to tell paralells to pass the cpu-id from the
    host-system to the guest system?

    thanks in advance
    Walter from HMC
    wisdom is born by questions
    The PDA world before my Treo 750:
    Casio, Siena, Psion 3a, Revo, m505, m515, vX, Treo 270,
    Treo 600, Nokia 9300, MDA Vario, ASUS P525

    MacBook 13"3 Core 2 Duo 2GHz 2GB 160HDD and
    Treo 750 both actuell over exchangeserver by 1&1
    and my awesome Smart Roadster Coupe
    Last edited by a moderator: May 17, 2007
  2. darkone

    darkone Forum Maven

  3. hippotech

    hippotech Member

    Welcome to the club ;)
  4. mirror

    mirror Bit poster

    tacit_one: we will investigate !!! When is it done ???

    In the above named thread
    tacit_one from parallels wrote:
    I guess with this kind of teacher, you're great pianist!
    However, noone ever noticed WMI output before - i guess this is an issue with one of the BIOS tables. We will investigate.

    @tacit_one: Is there a date you can offer to us ?? I've to carry a WinLaptop :mad: additional to my MACBOOK :D with me for that little programm, what needs the CPU-ID for licenceproof. :(

    @support : The first part of my Treadstart is still open. Can someone help in this point. I've got no answer from "DIANA".

    Thx in advance.
  5. mirror

    mirror Bit poster

    It seems very difficult to get an answer from parallels support-people. Only the answermachine and to times Diana answered. But both parts of my thread/emails are still not clear. Anybody else able to help me ??
    Thx in advance.
  6. unused_user_name

    unused_user_name Pro

    What I have noticed from Parallels is that they are a very devoloper heavy company.

    Often they will just "fix things" in the next release, without telling you that they are fixed, or even making an announcement of it. They do not seem to have enough PR people making sure that they are communicating with the public.

    What I reccoemend: they have a beta program signup on their site (I dont have a url, someone posted it here in the forum). Sign up for it and try your program in a beta version of the software if/when one becomes available.
  7. wingdo

    wingdo Pro

    Don't need a link, it;s at the top ofthis page. click Support then Beta Testing.
  8. mirror

    mirror Bit poster

    Hi Diana, whats with my answer to you ? You wanted my details, you got it per mail, 4 days ago. Is it possible to get a response ?
    It's going to get a endless story with no success.
    Hoping to haer soon.
  9. mirror

    mirror Bit poster

    Stop, Diana answered :)

    Now we are working on the task again. Lets hope we will succeed.

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