Support options

Discussion in 'General Questions' started by gsusser, May 15, 2007.

  1. gsusser

    gsusser Bit poster

    I just bought the program... is there free phone support for a limited period of time? Or is the only support available $29.95 per incident? Thanks, glenn
  2. spectre

    spectre Parallels Team

    Email support is free.
    Phone support purchases are per-incident, they don't have time limit so it doesn't matter when you actually use your per-incident support opportunity after the purchase.
  3. Purplish

    Purplish Forum Maven

    The best support is to
    1) search these forums to see if anybody else has resolved the problem before you
    2) Ask a question on these forums with as much detail on your problem and environment as possible. Volunteers will usually answer.
  4. Eru Ithildur

    Eru Ithildur Forum Maven

    I have never bothered using the phone support and have had help from Parallels and volunteers on the forums for all of my issues.

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