System won't accept old serial number for upgrade

Discussion in 'Account and Subscription Management' started by WilliamG13, Jul 28, 2020.

  1. WilliamG13

    WilliamG13 Bit Poster

    Messages:
    3
    I bought an upgrade copy of Parallels in April 2020.
    I just tried to access my account and the system said I had a trial copy, input key.
    It took my new key associated with the April purchase, which said it was an upgrade copy, input the original key. But the old serial number is a different format (5 sets of 5 characters) than the new key so it won't take it.
    Any ideas?
    Thanks.
     
  2. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    5,769
    Hello, could you share with us your keys please (and purchase orders or email that you used for the key registration)?
    Please reply us back via the private message.
     
  3. WilliamG13

    WilliamG13 Bit Poster

    Messages:
    3
    Well after 30 minutes searching through this forum, I see a lot of other people also are unable to find the Private Message avenue.
    If you can show me how to PM you, I can send you the requested information.
    Seems email would be so much easier...
     
  4. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,397
    We have initiated a private conversation. You can share the requested details in it.
     
  5. WilliamG13

    WilliamG13 Bit Poster

    Messages:
    3
    Original box picture as requested.
     

    Attached Files:

  6. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Messages:
    2,397
    We have sent you a personal message in which you can share the picture containing the old key.
     

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