Tech Support Not Responding to XPe issues.

[Scamperle]

We are working closely with a local 2X systems integrator and need tech support from 2X with respect to XPe.

I am confident that our vendor knows what they are doing, but they are not getting timely responses from 2X tech support.

Before I give up on 2X all together and swtich Citrix, does the forum have any suggestions regarding:

1. Identifying upper-level 2X management that has interest in serving the K-12 Education Market.

2. A paid Tech Support option within the 2X organization that does not rely on online forums?

Thank you.

Paul L Scamperle

 

[Scamperle]

Closed by original post.

Turns out that 2x does not support the K-12 market. No need to respond to this inquiry. Citrix here I come.

PLS

 

[Lee]

I am the Senior Support Manager for 2X, which reseller have you been dealing with and do you have any ticket numbers I can refer to regarding your issues .

We do provide both a full ApplicationServerclient which installs on XP, XPe , Vista etc etc, and also a small XPe client to be built into your own XPe builds for distribution.

I've sent you a pm also to contact me directly

 

[zippo]

We are working closely with a local 2X systems integrator and need tech support from 2X with respect to XPe.

I am confident that our vendor knows what they are doing, but they are not getting timely responses from 2X tech support.

Before I give up on 2X all together and swtich Citrix, does the forum have any suggestions regarding:

1. Identifying upper-level 2X management that has interest in serving the K-12 Education Market.

2. A paid Tech Support option within the 2X organization that does not rely on online forums?

Thank you.

Paul L Scamperle

Please go to http://www.2x.com/applicationserver/downloadlinks.html
Download the client for Windows XP Embedded.
All information is found in this zip file.