I have a serious situation where I'm unable to use parallels. This is very important. I was counting on Parallels to help me with a performance tonight, but I cannot reach Paralels to get it working. It was working fine but yesterday it stopped. I decided to reinstall it. Now I cannot install it because the installer tells me "There was an error during installation." I followed the procedure in the FAQ about repairing disk permissions, trashing the parallels folders and files (what does the uninstaller do, anyhow, why are these files there after I ran the uninstaller?), etc. I then restarted my computer. The installer still will not install. So I invested $30 for phone support. I called the number (long distance on my dime) and got a message saying, unbelievably, "We are experiencing technical difficulties. Some calls are being dropped, left on hold for unreasonable amounts of time. If you are on hold for more than 15 minutes, please hang up and call again." after which I was simply dropped. That happened 4 times. Wow, great. Are you guys at Parallels serious? Would you want to be treated like that? They are willing to take my $30 when they know they cannot deliver the tech support that I need. That's dishonest. This is very frustrating. To be fair, it's been an hour and a half since my first attempt to get help. But here I am waiting for a response, and a sinking feeling that Parallels has completely screwed me. How does this compare with VMWare, I wonder?