the client could not access the remote application. the machine might be too busy to accept new conn

Discussion in 'Parallels Remote Application Server' started by Ramesh Mandala, Mar 8, 2018.

  1. Ramesh Mandala

    Ramesh Mandala Junior Member

    Hi All,
    I can access and launch the applications using Web portal from LAN, but not from the internet.
    logged into web portal from WAN/internet unable to launch any application and Allowed all the ports in the Parallels RAS server.
    Webportal issue.PNG

    Anything needs to be done on the Web portal or IIS?
  2. jpc

    jpc Pro

    @Ramesh Mandala : Is the web-portal set up to use gateway or direct mode?
    If using direct mode, the destination server should be available from the WAN/internet.
    (To check go to: Web portal administration > Farm settings > "Farm name" > Connection Type)
  3. Ramesh Mandala

    Ramesh Mandala Junior Member

    For my Case to access applications from outside of our Network From Web portal... i added the Public IP of Parallels RAS server as secondary Secure client gateway List.
    Now i can launch the apps from anywhere.
  4. RenierP1

    RenierP1 Bit poster

    Hi Ramesh, we have the same issue when accessing from outside (internally it works fine) - can you inbox me with the steps you used to resolve this.

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