The license server rejects my Parallels Desktop 17 license.

Discussion in 'Licensing and Activation' started by YuryK5, Feb 21, 2024.

  1. YuryK5

    YuryK5 Bit poster

    Messages:
    3
    Hello.
    I have upgraded my Mac and now I can't activate my Parallels Desktop 17 license. It rejects by the server.
    Any idea to fix it?

    Thanks.
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    341
    Hello Yury,

    Please be informed that we have made the required changes on our end and you may now make use of your license key.
     
  3. YuryK5

    YuryK5 Bit poster

    Messages:
    3
    Hello Adeboye,

    Thanks a lot, but my license key still doesn't work... Server rejects this key.
     
  4. YuryK5

    YuryK5 Bit poster

    Messages:
    3
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    Hello,

    Thank you for your feedback.

    we have verified your account and seen that you are from the Russian Fereration.

    Unfortunately, in connection with the conflict between Russia and Ukraine, many countries around the world have imposed a number of sanctions against Russia and Belarus. Our organization is represented in many countries and is forced to comply with the imposed sanctions.

    The imposed sanctions are based on a geographical principle, therefore they are applicable to all users located in the territory of these countries.

    Please go through the following link for https://kb.parallels.com/en/128869

    Thanks
     
  6. SofjaK

    SofjaK

    Messages:
    1
    I was forced to reinstall Parallels Desktop 17, and now I cannot activate the Parallels Desktop 17 license. It is rejected by the server. Please help me with activation.
     
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    470
    H
    Hello,

    We have made some changes. Please retry and let us know.

    If the issue persists, please share screenshot of error message.

    Thanks
     

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