The old activation key cannot be accepted by the license server

hello, my parallels desktop 15.1.5 cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server。

 

Hello, we've made some changes with your key. Please check the issue and let us know the results.

 

Hello, the problem still exist, even I restarted the app. By the way, my key did not be changed.

 

Did some changes, please try again.

 

Hello, my key is still the same as before. And I activate again, the problem still exists.

 

Hello I have a permanent license. Due to a computer problem, it was factory reset and now I have downloaded Parallels again but it won't let me activate it with the same access code. What I can do?

 

We have reset your Parallels Desktop 15 key. You can try to use it again.

 

hello! My problem still existed. My key did not be changed. What can I do?

 

I don't know how to fix it. I have two licenses, one of them is for pd12 and the other one is an upgrade license(pd 15). What could I do to fix it?

 

Hello, please provide us with both your license via the private message. We will check it for you.

 

I have a permanent license and I am getting errors using it to gain access to my vm when downgrading from 16 back to 12

 

Hello, could you provide us with error message screenshot please?

 

hello, my parallels desktop 17 for the standard edition cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server

 

Hi, we have sent you a private message. Kindly help us with your license keys over there.

 

where I can see the private message in this forums

 

Hi, on the top right corner you can find inbox. Under that you will be able to see our message.

 

Hi I have the same problem.

 

Hello, we have sent you a private message. Please help us with both of your license keys over there.