The old activation key cannot be accepted by the license server

Discussion in 'General Questions' started by 谢佳宇, Oct 12, 2020.

  1. 谢佳宇

    谢佳宇 Bit Poster

    Messages:
    5
    hello, my parallels desktop 15.1.5 cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server。
     

    Attached Files:

  2. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, we've made some changes with your key. Please check the issue and let us know the results.
     
  3. 谢佳宇

    谢佳宇 Bit Poster

    Messages:
    5
    Hello, the problem still exist, even I restarted the app. By the way, my key did not be changed.
     
  4. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Did some changes, please try again.
     
  5. 谢佳宇

    谢佳宇 Bit Poster

    Messages:
    5
    Hello, my key is still the same as before. And I activate again, the problem still exists.
     

    Attached Files:

  6. LeylaB

    LeylaB Bit Poster

    Messages:
    1
    Hello I have a permanent license. Due to a computer problem, it was factory reset and now I have downloaded Parallels again but it won't let me activate it with the same access code. What I can do?
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,720
    We have reset your Parallels Desktop 15 key. You can try to use it again.
     
  8. 谢佳宇

    谢佳宇 Bit Poster

    Messages:
    5
    hello! My problem still existed. My key did not be changed. What can I do?
     
  9. 谢佳宇

    谢佳宇 Bit Poster

    Messages:
    5
    I don't know how to fix it. I have two licenses, one of them is for pd12 and the other one is an upgrade license(pd 15). What could I do to fix it?
     
  10. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, please provide us with both your license via the private message. We will check it for you.
     
  11. DavidR60

    DavidR60

    Messages:
    1
    I have a permanent license and I am getting errors using it to gain access to my vm when downgrading from 16 back to 12
     
  12. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,694
    Hello, could you provide us with error message screenshot please?
     
  13. 홍성우

    홍성우 Bit Poster

    Messages:
    2
    hello, my parallels desktop 17 for the standard edition cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server
     

    Attached Files:

  14. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    890
    Hi, we have sent you a private message. Kindly help us with your license keys over there.
     
  15. 홍성우

    홍성우 Bit Poster

    Messages:
    2
    where I can see the private message in this forums
     
  16. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    890
    Hi, on the top right corner you can find inbox. Under that you will be able to see our message.
     
  17. CarlosF7

    CarlosF7

    Messages:
    1
    Hi I have the same problem.
     
  18. DebasmitaM@Parallels

    DebasmitaM@Parallels Staff Member

    Messages:
    890
    Hello, we have sent you a private message. Please help us with both of your license keys over there.
     

Share This Page