The old activation key cannot be accepted by the license server

Discussion in 'General Questions' started by 谢佳宇, Oct 12, 2020.

  1. 谢佳宇

    谢佳宇 Bit poster

    Messages:
    5
    hello, my parallels desktop 15.1.5 cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server。
     

    Attached Files:

  2. Hello, we've made some changes with your key. Please check the issue and let us know the results.
     
  3. 谢佳宇

    谢佳宇 Bit poster

    Messages:
    5
    Hello, the problem still exist, even I restarted the app. By the way, my key did not be changed.
     
  4. Did some changes, please try again.
     
  5. 谢佳宇

    谢佳宇 Bit poster

    Messages:
    5
    Hello, my key is still the same as before. And I activate again, the problem still exists.
     

    Attached Files:

  6. LeylaB

    LeylaB Bit poster

    Messages:
    1
    Hello I have a permanent license. Due to a computer problem, it was factory reset and now I have downloaded Parallels again but it won't let me activate it with the same access code. What I can do?
     
  7. Ajith1

    Ajith1 Parallels Support

    Messages:
    2,719
    We have reset your Parallels Desktop 15 key. You can try to use it again.
     
  8. 谢佳宇

    谢佳宇 Bit poster

    Messages:
    5
    hello! My problem still existed. My key did not be changed. What can I do?
     
  9. 谢佳宇

    谢佳宇 Bit poster

    Messages:
    5
    I don't know how to fix it. I have two licenses, one of them is for pd12 and the other one is an upgrade license(pd 15). What could I do to fix it?
     
  10. Hello, please provide us with both your license via the private message. We will check it for you.
     
  11. DavidR60

    DavidR60 Bit poster

    Messages:
    1
    I have a permanent license and I am getting errors using it to gain access to my vm when downgrading from 16 back to 12
     
  12. Hello, could you provide us with error message screenshot please?
     
  13. 홍성우

    홍성우 Bit poster

    Messages:
    2
    hello, my parallels desktop 17 for the standard edition cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server
     

    Attached Files:

  14. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hi, we have sent you a private message. Kindly help us with your license keys over there.
     
  15. 홍성우

    홍성우 Bit poster

    Messages:
    2
    where I can see the private message in this forums
     
  16. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hi, on the top right corner you can find inbox. Under that you will be able to see our message.
     
  17. CarlosF7

    CarlosF7 Bit poster

    Messages:
    1
    Hi I have the same problem.
     
  18. DebasmitaM

    DebasmitaM Forum Maven

    Messages:
    1,142
    Hello, we have sent you a private message. Please help us with both of your license keys over there.
     

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