The old activation key cannot be accepted by the license server

[谢佳宇]

hello, my parallels desktop 15.1.5 cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server。

 

[Maria@Parallels]

hello, my parallels desktop 15.1.5 cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server。

Hello, we've made some changes with your key. Please check the issue and let us know the results.

 

[谢佳宇]

Hello, the problem still exist, even I restarted the app. By the way, my key did not be changed.

 

[Maria@Parallels]

Hello, the problem still exist, even I restarted the app. By the way, my key did not be changed.

Did some changes, please try again.

 

[谢佳宇]

Hello, my key is still the same as before. And I activate again, the problem still exists.

 

[LeylaB]

Hello I have a permanent license. Due to a computer problem, it was factory reset and now I have downloaded Parallels again but it won't let me activate it with the same access code. What I can do?

 

[Ajith1]

Hello I have a permanent license. Due to a computer problem, it was factory reset and now I have downloaded Parallels again but it won't let me activate it with the same access code. What I can do?

We have reset your Parallels Desktop 15 key. You can try to use it again.

 

[谢佳宇]

Did some changes, please try again.

hello! My problem still existed. My key did not be changed. What can I do?

 

[谢佳宇]

I don't know how to fix it. I have two licenses, one of them is for pd12 and the other one is an upgrade license(pd 15). What could I do to fix it?

 

[Maria@Parallels]

I don't know how to fix it. I have two licenses, one of them is for pd12 and the other one is an upgrade license(pd 15). What could I do to fix it?

Hello, please provide us with both your license via the private message. We will check it for you.

 

[DavidR60]

I have a permanent license and I am getting errors using it to gain access to my vm when downgrading from 16 back to 12

 

[Maria@Parallels]

I have a permanent license and I am getting errors using it to gain access to my vm when downgrading from 16 back to 12

Hello, could you provide us with error message screenshot please?

 

[홍성우]

hello, my parallels desktop 17 for the standard edition cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server

 

[DebasmitaM]

hello, my parallels desktop 17 for the standard edition cannot be activated with a new MAC. Note: the old activation key cannot be accepted by the license server

Hi, we have sent you a private message. Kindly help us with your license keys over there.

 

[홍성우]

where I can see the private message in this forums

 

[DebasmitaM]

where I can see the private message in this forums

Hi, on the top right corner you can find inbox. Under that you will be able to see our message.

 

[CarlosF7]

Hi, on the top right corner you can find inbox. Under that you will be able to see our message.

Hi I have the same problem.

 

[DebasmitaM]

Hi I have the same problem.

Hello, we have sent you a private message. Please help us with both of your license keys over there.