This license has reached its activation limit. Please help.

Discussion in 'Licensing and Activation' started by GihyukK, Feb 29, 2024.

  1. GihyukK

    GihyukK Bit poster

    Messages:
    3
    Hello!
    My license is not working when activating on a new Mac.
    I tried to follow the KB articles but I didn't have an option to disable my old license. I'm on the SAME version (v17) as my previous machine as this was a migration.
    When I try to activate via key, I get "This license has reached its activation limit and can no longer be used to activate new product copies".

    What can I do here?
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    331
    Hi GihyukK,

    We have made the required changes on our end.
    Kindly try to activate your license once again on your new Mac.
     
  3. GihyukK

    GihyukK Bit poster

    Messages:
    3
    Hi, thank you for the fast reply.

    Unfortunately, the same problem persists ("the license has reached its activation limit" message) when I try to activate my license once again on my new Mac.
    I have also tried reinstalling Parallels Desktop and rebooting the machine, with no luck.
    Would there be anything else I could do?

    Thanks,
     
  4. Nischay Gaya

    Nischay Gaya Staff Member

    Messages:
    42
    Hello GihyukK,

    We have checked and reapplied the required changes on our end.

    Kindly try to activate your license again.
     
  5. GihyukK

    GihyukK Bit poster

    Messages:
    3
    Hi, activating worked!
    Thanks for the help!
    Best,
     
  6. WillisE

    WillisE Bit poster

    Messages:
    2
    I am also trying to move my license to a new Mac. I have already ran the migration assistant and when I tried to launch Parallels it gave me the error
    "This license has reached its activation limit and can no longer be used to activate new product copies."
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    331

    Hi,

    Please provide us with the first 5 characters of your license key
     
  8. kpd

    kpd Bit poster

    Messages:
    2
    Hi there. I have same problem. I install Parallels Desktop 17 for using on new mac. Then it deactivated license from old mac before activating new mac.
    But the error message displayed that "This license has reached its activation limit and can no longer be used to activate new product copies.".
    Could you tell me what I should do?
    Kind regards,
     
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    456
    Hello,

    thank you for your feedback.

    We have reset the activation limit of your license key.

    Please retry and let us know.

    Thanks
     
  10. kpd

    kpd Bit poster

    Messages:
    2
    I could activate on new mac. Thank you so much for quick solution.
    Kind regards,
     
  11. showlin

    showlin Bit poster

    Messages:
    2
    Hi, I have same problem. I install Parallels Desktop 16 for using on new mac. Then it deactivated license from old mac before activating new mac.
    But the error message displayed that "This license has reached its activation limit and can no longer be used to activate new product copies.".
    Could you tell me what I should do?
    Kind regards,
     
  12. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    124
    Hello,
    Thank you for your feedback.
    We have reset the activation limit of your license key.
    Please retry and let us know.
    Thanks
     
  13. showlin

    showlin Bit poster

    Messages:
    2
    I could activate on new mac. Thanks.
     
    Adeboye Adeotan likes this.
  14. ScottJ8

    ScottJ8

    Messages:
    1
    I am having the same issue. Never had this problem before with moving computers. Do you know what the problem is? Extremely frustrating. And why was the control removed from the user end to do this? It seems extremely counter productive.
     
  15. Nischay Gaya

    Nischay Gaya Staff Member

    Messages:
    42
    Hello @ScottJ8,

    Thank you for reaching out to us.

    We understand the frustration you're experiencing with this issue. We apologize for any inconvenience it may have caused.

    In response to your query, we have reset the activation limit of your license key. Please attempt to activate it again, and let us know if you encounter any further issues.

    If you have any other questions or concerns, please feel free to ask.
     
  16. Erguen

    Erguen Bit poster

    Messages:
    9
    I am having the same issue. Never had this problem before with moving computers. Do you know what the problem is? Extremely frustrating. And why was the control removed from the user end to do this? It seems extremely counter productive.
     
  17. Erguen

    Erguen Bit poster

    Messages:
    9
    Hi, I have same problem. I install Parallels Desktop 16 for using on new mac. Then it deactivated license from old mac before activating new mac.
    But the error message displayed that "This license has reached its activation limit and can no longer be used to activate new product copies.".
    Could you tell me what I should do?
    Kind regards,
     
  18. Erguen

    Erguen Bit poster

    Messages:
    9
    My license is not working when activating on a new Mac.
    I tried to follow the KB articles but I didn't have an option to disable my old license. I'm on the SAME version (v17) as my previous machine as this was a migration.
    When I try to activate via key, I get "This license has reached its activation limit and can no longer be used to activate new product copies".
     
  19. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    331
    Hi Erguen,

    We have made the required changes.

    kindly try again
     
  20. Erguen

    Erguen Bit poster

    Messages:
    9
    I tried again but it gave the same error. Would changing my license key help?
     

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