This license key is associated with another Parallels account. Please sign in using this account and

Discussion in 'Licensing and Activation' started by Lin13, Mar 18, 2025.

  1. Lin13

    Lin13 Bit poster

    Messages:
    2
    I had just purchased a my parallels account and registered it on my MacBook. The machine crashed and I had to get a replacement, I have installed it on my new machine and I keep this message when I try to input the purchased license.
    "This license key is associated with another Parallels account. Please sign in using this account and try again." Please could someone advise what I can do, I desperately need to register this on my new machine.
    Thanks in advance.
     
    Lin13, Mar 18, 2025
    #1
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    617
    Hello,
    Please note that you had mistyped your email address while registering your Parallels Desktop For Mac license for the first time.
    We have transferred your license to the correct email address.
    Could you please try activating your Parallels Desktop License again.
    Thank you.
     
    Pramesh Boodadoo, Mar 18, 2025
    #2
  3. Lin13

    Lin13 Bit poster

    Messages:
    2
    Thank you for your help all is sorted out.
     
    Lin13, Mar 19, 2025
    #3
    Trishna Oobeyram likes this.

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