"This product isn't compatible with your PC's processor" Microsoft store

Discussion in 'Windows Virtual Machine' started by AngusG1, Mar 23, 2023.

  1. AngusG1

    AngusG1 Bit poster

    Messages:
    1
    Along with some others e.g. Minecraft launcher I am unable to install apps and xbox games because of unsupported cpu despite windows translating it for ARM?
     

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    VashuB likes this.
  2. Bhargava

    Bhargava Bit poster

    Messages:
    343
    Hello, please refer to and follow the steps to resolve the issue. Thanks.
     
  3. VashuB

    VashuB Bit poster

    Messages:
    1
    I have the same problem.
    The fix he gave means we have had to download the game but we cant. Any fixes anyone?
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    446
    Hello VashuB,

    The Apple Silicon chip has an ARM architecture (unlike the x86/x64 architecture typical of classic desktop processors). And in a virtual machine on a Mac with a Silicon chip, it is currently possible to run only Windows ARM -- the Windows version for processors with ARM architecture (for example, it is used on devices with mobile chips like Microsoft Surface Pro X). And indeed, despite the built-in compatibility layer that allows you to run x86/x64 applications on Windows ARM, some applications do not work.

    We strongly recommend you contact the game's support team and ask for further assistance from their end.
     

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