Toolbox Cleanup won't stop popping up

Discussion in 'Parallels Toolbox for Mac' started by JohnM10, Mar 13, 2023.

  1. JohnM10

    JohnM10 Bit poster

    After running Cleanup and cleaning about 0.44GB of data, I'm stuck with Cleanup popping up repeatedly saying it can't find items that were in the Recycle bin (see image below). I can't find anything in Help or the forum to resolve this, or even mention it.
    Although I have checked the box "Do this for all current items", it seems to do it for each and every one separately whatever other button I choose afterwards.
    And there are over 7000 of them.
    How do I get Cleanup to stop prompting?
    Cancel doesn't stop it for more than about ten seconds, then it pops up again. The Close button X doesn't stop it either, for more than a very short time. And the "Do this for all current items" seems to be unchecked afresh every time it pops up.
    I am using Parallels v17.1.6 (51584) and Toolbox v6.0.1-3534 on an iMac Late 2015 running Monterey v12.6.3.
    User error? If so, what else can I try?

  2. Asish

    Asish Staff Member

    Hello @JohnM10, Please follow the below steps to re-install the Parallels Toolbox.
    1. Uninstall the Parallels Toolbox by following this article "".
    2. Download the Parallels Toolbox from this link "" and install it again.
    3. If the issue still persists, kindly reproduce the issue and collect a technical report as per this article: , then copy the 9-digit ID of the report and provide it in a reply message.
    We will be waiting for your reply.

Share This Page