Toolbox Cleanup won't stop popping up

Discussion in 'Parallels Toolbox for Mac' started by JohnM10, Mar 13, 2023.

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  1. JohnM10

    JohnM10 Bit poster

    Messages:
    2
    After running Cleanup and cleaning about 0.44GB of data, I'm stuck with Cleanup popping up repeatedly saying it can't find items that were in the Recycle bin (see image below). I can't find anything in Help or the forum to resolve this, or even mention it.
    Although I have checked the box "Do this for all current items", it seems to do it for each and every one separately whatever other button I choose afterwards.
    And there are over 7000 of them.
    How do I get Cleanup to stop prompting?
    Cancel doesn't stop it for more than about ten seconds, then it pops up again. The Close button X doesn't stop it either, for more than a very short time. And the "Do this for all current items" seems to be unchecked afresh every time it pops up.
    I am using Parallels v17.1.6 (51584) and Toolbox v6.0.1-3534 on an iMac Late 2015 running Monterey v12.6.3.
    Bug?
    User error? If so, what else can I try?

    upload_2023-3-13_23-10-19.png
     
    JohnM10, Mar 13, 2023
    #1
  2. Asish

    Asish Staff Member

    Messages:
    177
    Hello @JohnM10, Please follow the below steps to re-install the Parallels Toolbox.
    1. Uninstall the Parallels Toolbox by following this article "https://kb.parallels.com/en/123905".
    2. Download the Parallels Toolbox from this link "https://www.parallels.com/products/toolbox/" and install it again.
    3. If the issue still persists, kindly reproduce the issue and collect a technical report as per this article: https://kb.parallels.com/en/124107 , then copy the 9-digit ID of the report and provide it in a reply message.
    We will be waiting for your reply.
     
    Asish, Mar 16, 2023
    #2

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