Toolbox license says it is already is use.

Discussion in 'Parallels Toolbox for Mac' started by JudsonB, Mar 1, 2023.

  1. JudsonB

    JudsonB Bit poster

    I got a new Mac a while back and haven't been able to use Toolbox. I would like to use it. I have the license key and it is working for regular Parallels, but not the toolbox app on the same computer. I do not have the old computer ay longer and I am not using this on any other machines. Please help.

    As an aside, it seems my account is messed up on the back end. When I log in, it shows a very old legacy license and I cannot find my real annual license I pay for every year that is working right now. I tried adding my other work email to see if it was associated with it but it hasn't helped.

    Thank you

    Attached Files:

  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Greetings JudsonB,
    We've created a ticket for further investigation.
    Please check your inbox, associated with Parallels account.
    Looking forward to hearing from you soon.

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