Toolbox prompt to use the parallels_shared keychain

Discussion in 'Parallels Toolbox for Mac' started by JUANS6, Jun 19, 2019.

  1. JUANS6

    JUANS6

    Messages:
    1
    Greetings,

    I am suffering a issue related to toolbox keep asking me to use the parallels_shared keychain. I close and reopen the app, I restarted the macbook, but keep asking me the password of parallels_shared.

    Can you help me?
    Best regards
     
  2. sergk

    sergk Parallels Developers

    Messages:
    236
    Hello,

    This issue may appear when Toolbox tried to receive licensing information from Parallels Desktop. Do you have Parallels Desktop installed on your mac?
    If yes then:
    • quit from Parallels Toolbox
    • store current Parallels Desktop activation key key (to use it later)
    • Sign out from Parallels Desktop (Open Parallels Desktop menu -> Account & Licensing -> click on user name in the right top corner and choose 'Sign Out' in popup menu
    • Then activate Parallels Desktop
    • launch Parallels Toolbox and check your issue

    Let us know if it not help
     
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    Messages:
    3,705
    @JUANS6, we've received your reply:
    Thanks for your email.
    I solved the problem (issue with access to keychain due to restriction access)
    Best regards

    Thanks for sharing results.
     

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