Toolbox prompt to use the parallels_shared keychain

Discussion in 'Parallels Toolbox for Mac' started by JUANS6, Jun 19, 2019.

  1. JUANS6



    I am suffering a issue related to toolbox keep asking me to use the parallels_shared keychain. I close and reopen the app, I restarted the macbook, but keep asking me the password of parallels_shared.

    Can you help me?
    Best regards
  2. sergk

    sergk Parallels Developers


    This issue may appear when Toolbox tried to receive licensing information from Parallels Desktop. Do you have Parallels Desktop installed on your mac?
    If yes then:
    • quit from Parallels Toolbox
    • store current Parallels Desktop activation key key (to use it later)
    • Sign out from Parallels Desktop (Open Parallels Desktop menu -> Account & Licensing -> click on user name in the right top corner and choose 'Sign Out' in popup menu
    • Then activate Parallels Desktop
    • launch Parallels Toolbox and check your issue

    Let us know if it not help
  3. Maria@Parallels

    Maria@Parallels Parallels Team

    @JUANS6, we've received your reply:
    Thanks for your email.
    I solved the problem (issue with access to keychain due to restriction access)
    Best regards

    Thanks for sharing results.

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