Toolbox Window Manager require permission but app does not show in Accessibility

Discussion in 'Parallels Toolbox for Mac' started by RYinSF, Aug 7, 2023.

  1. RYinSF

    RYinSF Bit poster

    Messages:
    2
    Running Ventura 13.5 and Toolbox 6.5.0 on a 2019 16" MacBook Pro and have been using the Window Manager successfully for a long time. After the last reboot, the Toolbox Window Manager requested access approval to change window size and position. I go to System Preferences - Privacy & Security - Accessibility and no apps are show there. I try to add Parallels Toolbox.app and nothing happens. How do I resolve this issue?
     
  2. Aydaskhan Asochakov

    Aydaskhan Asochakov Staff Member

    Messages:
    177
    Greetings,
    Thank you for posting on Parallels Forum.
    To let us proceed with investigation, kindly reproduce the issue and collect a technical report as per this article: https://kb.parallels.com/en/124107
    then copy the report's 9-digit ID and provide it in reply message.
    Looking forward to hearing from you.
     
  3. Grimlock

    Grimlock

    Messages:
    1
    Greetings Aydaskhan Asochakov, I've followed the steps you stated above and opened 455920800
    I hope this helps in finally resolving this issue.
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hi Grimlock,

    Please perform the following steps:

    - Navigate to Privacy & Security > Accessibility > Enable Window Manager as shown in the attached image.
     

    Attached Files:

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