Transporter fails to install on linux 2.4.21-47.ELsm - Do not see error in log file

Discussion in 'Parallels Transporter' started by Mike Davis, Aug 21, 2009.

  1. Mike Davis

    Mike Davis Bit poster

    I am trying to install the linux transporter ( on a linux box running CentOS ??. It gets past the license page, but as it is starting to install it gives the message that an error has occurred and to check /var/log/parallels-transporter-install.log for more information. Doing so yields the following information:

    [root@mx1 log]# more /var/log/parallels-transporter-install.log

    Installer started. Parallels Server Transporter v.-.
    2009-08-20T12:38:20-0700: execCmd: ./installer-cli --logfile=/var/log/parallels-transporter-install.log --show-installed-sections Manifest.transporter | grep -v '^\(config\|vmachine\)$' [1]
    2009-08-20T12:38:29-0700: execCmd: PATH=/sbin:/usr/sbin${PATH:+:$PATH} ; file -L `ldconfig -p | grep "/libc\.so" | sed -e 's/^.* => //'` 2>/dev/null | grep -q 'ELF 32-bit' [0]
    2009-08-20T12:38:29-0700: execCmd: ./installer/ 2>&1 [1]
    2009-08-20T12:38:29-0700: 11220 data/usr
    2009-08-20T12:38:29-0700: execCmd: du -s -B 4096 data/usr/ [0]
    2009-08-20T12:38:29-0700: distribution size: 11220
    2009-08-20T12:38:29-0700: available disk size: bsize=4096, avail=11894140
    2009-08-20T12:38:29-0700: check kernel /lib/modules/2.4.21-47.ELsmp/build/include/linux/version.h
    2009-08-20T12:38:29-0700: gcc is /usr/bin/gcc
    2009-08-20T12:38:29-0700: execCmd: type gcc 2>&1 [0]
    2009-08-20T12:38:29-0700: make is /usr/bin/make
    2009-08-20T12:38:29-0700: execCmd: type make 2>&1 [0]
    2009-08-20T12:38:29-0700: installed: make=1, gcc=1, headers=1
    2009-08-20T12:38:29-0700: exec_with_progress: ./installer-cli --logfile=/var/log/parallels-transporter-install.log --progress --define="kversion=$(uname -r)" -i Manifest.transporter 2>&1 1
    2009-08-20T12:38:29-0700: Error: Error during configuration Parallels Server Transporter. Look at /var/log/parallels-transporter-install.log for more information.

    I am guessing the error with the "installer-cli", but I do not know what the problem is or where to go from here.

    The uname on the machine in question yields"

    [root@mx1 log]# uname -a
    Linux mx1 2.4.21-47.ELsmp #1 SMP Tue Aug 1 08:47:53 EDT 2006 i686 i686 i386 GNU/Linux

    Any suggestions would be greatly appreciated.


  2. Stuw

    Stuw Parallels Developers

    Hi, Mike

    I'm not sure but linux kernel 2.4 is not supported.
    I will try to check my suggestion in the next few days.
  3. Mike Davis

    Mike Davis Bit poster

    Starting at which kernel revision is linux supported?


    Thanks for the heads up on the revision number. I am a relative newbie on linux specifically, though I go back to the early '90's on Unix. Guess I will need to look for a program which can do a local imaging of the disk into a file which can be transported or try to rebuild the specific linux VM inside of Parallels.

  4. Stuw

    Stuw Parallels Developers


    Please try an older version of Parallels Transporter.
    It's available at ( for windows).

    If installation will be succeeded you'll be able to migrate your linux machine locally. In case you have no enough free space for local migration you will be needed to install Parallels Transporter 3.0.1456 on another machine (windows or linux) and use network migration.

    Important: Parallels Transporter Agent and Parallels Transporter Client must have equal versions for correct communication.


Share This Page