Whenever I attempt to launch Parallels Transporter, the icon bounces in the dock for a while and then remains steady, however the program is not running. If I watch the Transporter "CPU use" in the mac "Activity Monitor" it rises to about 90% and remains there, along with turning red and displaying the message (Not Responding). I end up having to force quit Transporter. In short, Transporter hangs when I attempt to launch it.
I have uninstalled and reinstalled the applications, but the results are the same. I have searched many support pages and cannot find a similar problem to reference.
Thanks in advance for any support you can offer. Reference the computer details and a portion of the crash report below. Rick
Product Version: Parallels Desktop 4.0 for Mac
Computer Type: iMac
Build Number: Other... 3846
Amount of memory: 4GB and more
Host OS details: 10.6.1 Snow Leopard
Guest OS: No Guest OS installed
Guest OS type: 32-bit
Number of CPUs in Virtual machine: 1
Amount of Guest OS memory:
Four (Enhancement)
Report ID:
Problem Subject: Transporter won't launch
Here is a a portion of the report produced when I force quit:
Date/Time: 2009-10-04 21:56:39 -0500
OS Version: 10.6.1 (Build 10B504)
Architecture: x86_64
Report Version: 6
Command: Parallels Transporter
Path: /Applications/Parallels/Parallels Transporter.app/Contents/MacOS/Parallels Transporter
Version: ??? (3846)
Build Version: 4.0.3846.436367
Project Name: Parallels
Source Version: 3846.436367
Parent: launchd [821]
PID: 1333
Event: hang
Duration: 4.89s (sampling started after 2 seconds)
Steps: 28 (100ms sampling interval)
Pageins: 0
Pageouts: 0
Process: Parallels Transporter [1333]
Path: /Applications/Parallels/Parallels Transporter.app/Contents/MacOS/Parallels Transporter
UID: 501
Process: Activity Monitor [1002]
Path: /Applications/Utilities/Activity Monitor.app/Contents/MacOS/Activity Monitor
UID: 501
Thread b059000 DispatchQueue 1
User stack:
28 ??? (in Activity Monitor + 6996) [0x100001b54]
28 NSApplicationMain + 364 (in AppKit) [0x7fff83c36798]
25 -[NSApplication run] + 395 (in AppKit) [0x7fff83c3da7d]
25 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 (in AppKit) [0x7fff83c77e89]
25 _DPSNextEvent + 718 (in AppKit) [0x7fff83c78520]
25 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox) [0x7fff8519e90c]
25 ReceiveNextEventCommon + 310 (in HIToolbox) [0x7fff8519ea53]
25 RunCurrentEventLoopInMode + 333 (in HIToolbox) [0x7fff8519ec4e]
25 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff8153703f]
24 __CFRunLoopRun + 2002 (in CoreFoundation) [0x7fff81537ce2]
24 mach_msg_trap + 10 (in libSystem.B.dylib) [0x7fff862f9d7a]
1 __CFRunLoopRun + 468 (in CoreFoundation) [0x7fff815376e4]
1 __CFRunLoopDoObservers + 519 (in CoreFoundation) [0x7fff8155b437]
1 _handleWindowNeedsDisplay + 678 (in AppKit) [0x7fff83ca30e3]
1 -[NSView displayIfNeeded] + 969 (in AppKit) [0x7fff83ca8237]
1 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683 (in AppKit) [0x7fff83d2ea97]
1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 254 (in AppKit) [0x7fff83d321f3]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4555 (in AppKit) [0x7fff83d3359b]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4555 (in AppKit) [0x7fff83d3359b]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4555 (in AppKit) [0x7fff83d3359b]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 767 (in AppKit) [0x7fff83d326cf]
1 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199 (in AppKit) [0x7fff83d34367]
1 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325 (in AppKit) [0x7fff83d33ffd]
1 -[NSView _drawRect:clip:] + 3390 (in AppKit) [0x7fff83d3538a]
1 -[NSTableView drawRect:] + 1302 (in AppKit) [0x7fff83d3f35c]
1 -[NSOutlineView drawRowIndexes:clipRect:] + 131 (in AppKit) [0x7fff83d40830]
1 -[NSTableView drawRowIndexes:clipRect:] + 369 (in AppKit) [0x7fff83d409af]
1 -[NSTableView drawRow:clipRect:] + 1311 (in AppKit) [0x7fff83d41101]
1 -[NSOutlineView _drawContentsAtRow:column:withCellFrame:] + 95 (in AppKit) [0x7fff83d41f12]
1 _NSDrawTextCell + 3117 (in AppKit) [0x7fff83d393b3]
1 _NSStringDrawingCore + 1588 (in AppKit) [0x7fff83d39bf9]
1 objc_msgSend + 44 (in libobjc.A.dylib) [0x7fff88912340]
3 -[NSApplication run] + 474 (in AppKit) [0x7fff83c3dacc]
3 -[NSApplication sendEvent:] + 4717 (in AppKit) [0x7fff83ca7122]
3 -[NSWindow sendEvent:] + 5409 (in AppKit) [0x7fff83d71967]
2 -[NSToolbarItemViewer mouseDown:] + 5017 (in AppKit) [0x7fff83e8402d]
2 -[NSToolbarButton sendAction:to:] + 75 (in AppKit) [0x7fff842115d2]
2 ??? (in Activity Monitor + 107773) [0x10001a4fd]
2 NSBeginAlertSheet + 206 (in AppKit) [0x7fff83ecc21c]
2 _NXDoLocalRunAlertSheet + 822 (in AppKit) [0x7fff83ecbf4b]
2 -[NSApplication
I have uninstalled and reinstalled the applications, but the results are the same. I have searched many support pages and cannot find a similar problem to reference.
Thanks in advance for any support you can offer. Reference the computer details and a portion of the crash report below. Rick
Product Version: Parallels Desktop 4.0 for Mac
Computer Type: iMac
Build Number: Other... 3846
Amount of memory: 4GB and more
Host OS details: 10.6.1 Snow Leopard
Guest OS: No Guest OS installed
Guest OS type: 32-bit
Number of CPUs in Virtual machine: 1
Amount of Guest OS memory:
Four (Enhancement)
Report ID:
Problem Subject: Transporter won't launch
Here is a a portion of the report produced when I force quit:
Date/Time: 2009-10-04 21:56:39 -0500
OS Version: 10.6.1 (Build 10B504)
Architecture: x86_64
Report Version: 6
Command: Parallels Transporter
Path: /Applications/Parallels/Parallels Transporter.app/Contents/MacOS/Parallels Transporter
Version: ??? (3846)
Build Version: 4.0.3846.436367
Project Name: Parallels
Source Version: 3846.436367
Parent: launchd [821]
PID: 1333
Event: hang
Duration: 4.89s (sampling started after 2 seconds)
Steps: 28 (100ms sampling interval)
Pageins: 0
Pageouts: 0
Process: Parallels Transporter [1333]
Path: /Applications/Parallels/Parallels Transporter.app/Contents/MacOS/Parallels Transporter
UID: 501
Process: Activity Monitor [1002]
Path: /Applications/Utilities/Activity Monitor.app/Contents/MacOS/Activity Monitor
UID: 501
Thread b059000 DispatchQueue 1
User stack:
28 ??? (in Activity Monitor + 6996) [0x100001b54]
28 NSApplicationMain + 364 (in AppKit) [0x7fff83c36798]
25 -[NSApplication run] + 395 (in AppKit) [0x7fff83c3da7d]
25 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155 (in AppKit) [0x7fff83c77e89]
25 _DPSNextEvent + 718 (in AppKit) [0x7fff83c78520]
25 BlockUntilNextEventMatchingListInMode + 59 (in HIToolbox) [0x7fff8519e90c]
25 ReceiveNextEventCommon + 310 (in HIToolbox) [0x7fff8519ea53]
25 RunCurrentEventLoopInMode + 333 (in HIToolbox) [0x7fff8519ec4e]
25 CFRunLoopRunSpecific + 575 (in CoreFoundation) [0x7fff8153703f]
24 __CFRunLoopRun + 2002 (in CoreFoundation) [0x7fff81537ce2]
24 mach_msg_trap + 10 (in libSystem.B.dylib) [0x7fff862f9d7a]
1 __CFRunLoopRun + 468 (in CoreFoundation) [0x7fff815376e4]
1 __CFRunLoopDoObservers + 519 (in CoreFoundation) [0x7fff8155b437]
1 _handleWindowNeedsDisplay + 678 (in AppKit) [0x7fff83ca30e3]
1 -[NSView displayIfNeeded] + 969 (in AppKit) [0x7fff83ca8237]
1 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683 (in AppKit) [0x7fff83d2ea97]
1 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 254 (in AppKit) [0x7fff83d321f3]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4555 (in AppKit) [0x7fff83d3359b]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4555 (in AppKit) [0x7fff83d3359b]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 4555 (in AppKit) [0x7fff83d3359b]
1 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:topView:] + 767 (in AppKit) [0x7fff83d326cf]
1 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199 (in AppKit) [0x7fff83d34367]
1 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325 (in AppKit) [0x7fff83d33ffd]
1 -[NSView _drawRect:clip:] + 3390 (in AppKit) [0x7fff83d3538a]
1 -[NSTableView drawRect:] + 1302 (in AppKit) [0x7fff83d3f35c]
1 -[NSOutlineView drawRowIndexes:clipRect:] + 131 (in AppKit) [0x7fff83d40830]
1 -[NSTableView drawRowIndexes:clipRect:] + 369 (in AppKit) [0x7fff83d409af]
1 -[NSTableView drawRow:clipRect:] + 1311 (in AppKit) [0x7fff83d41101]
1 -[NSOutlineView _drawContentsAtRow:column:withCellFrame:] + 95 (in AppKit) [0x7fff83d41f12]
1 _NSDrawTextCell + 3117 (in AppKit) [0x7fff83d393b3]
1 _NSStringDrawingCore + 1588 (in AppKit) [0x7fff83d39bf9]
1 objc_msgSend + 44 (in libobjc.A.dylib) [0x7fff88912340]
3 -[NSApplication run] + 474 (in AppKit) [0x7fff83c3dacc]
3 -[NSApplication sendEvent:] + 4717 (in AppKit) [0x7fff83ca7122]
3 -[NSWindow sendEvent:] + 5409 (in AppKit) [0x7fff83d71967]
2 -[NSToolbarItemViewer mouseDown:] + 5017 (in AppKit) [0x7fff83e8402d]
2 -[NSToolbarButton sendAction:to:] + 75 (in AppKit) [0x7fff842115d2]
2 ??? (in Activity Monitor + 107773) [0x10001a4fd]
2 NSBeginAlertSheet + 206 (in AppKit) [0x7fff83ecc21c]
2 _NXDoLocalRunAlertSheet + 822 (in AppKit) [0x7fff83ecbf4b]
2 -[NSApplication