Trial has expired, but it was Pro and I have a Business key...

Has anyone had this issue before?

• Installed Pro version trial
• Time expired before IT got me a key
• IT purchased a Business version key
• I've uninstalled Pro (3 times, rebooted as well)
• Installed Business version, rebooted
• Launched Business version only to be told my trial has expired
• Key gets the green check, but when I click activate it says its reached the activation limit; IT says it should ask me to log into parallels, but this isn't the case
• Need to completely remove ALL BITS of Pro version trial
• Monterey 12.1 on M1

 

Hello, Please refer to this KB article: https://kb.parallels.com/123956 and check. Thanks, Parallels Team.