Trial has expired, but it was Pro and I have a Business key...

Discussion in 'Installation and Configuration' started by BlakeW1, Feb 11, 2022.

  1. BlakeW1

    BlakeW1

    Messages:
    1
    Has anyone had this issue before?
    • Installed Pro version trial
    • Time expired before IT got me a key
    • IT purchased a Business version key
    • I've uninstalled Pro (3 times, rebooted as well)
    • Installed Business version, rebooted
    • Launched Business version only to be told my trial has expired
    • Key gets the green check, but when I click activate it says its reached the activation limit; IT says it should ask me to log into parallels, but this isn't the case
    • Need to completely remove ALL BITS of Pro version trial
    • Monterey 12.1 on M1 Screen Shot 2022-02-11 at 9.05.38 AM.png
     
  2. McallenT@Parallels

    McallenT@Parallels Staff Member

    Messages:
    209
    Hello, Please refer to this KB article: https://kb.parallels.com/123956 and check. Thanks, Parallels Team.
     

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