Trouble launching P12 after macOS 0.12.5 update

Discussion in 'Installation and Configuration of Parallels Desktop' started by RLDumfries, May 15, 2017.

  1. RLDumfries

    RLDumfries Member

    Messages:
    86
    Just updated to macOS 10.12.5 and P12/win10 won't load. At first, I got a messages that coherence mode would not start. I then changed to full screen and now I just have a big black screen on the monitor.

    How can I get win10 to load into coherence, and how can I exit full screen
     
  2. James Minnihan

    James Minnihan Member

    Messages:
    24
    That condition has been happening since the release of P12...
     
  3. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @RLDumfries, please press ctrl+cmd+F to exit the Full screen mode, please restart your Windows 10 virtual machine and let us know how it works.
     
  4. IsraelB2

    IsraelB2 Bit poster

    Messages:
    2
    Impossible to run PD12 after Sierra update 10.12.5
    ParallelsDesktop stuck on the initialization as shown in the picture. Impossible to start. Forcing stop and relaunch PD12 won't work.
    Please help solve this issue.
    Untitled.jpg
     
  5. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hello @IsraelB2, let us begin with removing Parallels Desktop completely and then reinstalling it. Please force-quit Parallels Desktop from Activity Monitor. Then, open Terminal (Finder > Go > Utilities > Terminal.app). Inside the Terminal window, please execute the commands below one-by-one:
    -------------------------------------------------------------------------
    sudo su

    NOTE: You will be prompted to enter your Mac password after executing the first command. Due to security measures you won't be able to see the password itself, just type it in and hit return/Enter.

    rm -rfd /System/Library/Extensions/prl*

    rm -rfd ~/Library/Preferences/com.parallels*

    rm -rfd ~/Library/Preferences/parallels

    rm -rfd ~/Library/Parallels

    rm -rfd ~/Library/Saved\ Application\ State/com.parallels.desktop.console.savedState

    rm -rfd /Library/logs/parallels.log

    rm -rfd /Library/Preferences/Parallels/

    rm -rfd /private/var/db/Parallels/

    rm -rfd /private/var/.parallels_swap

    rm -rfd /private/var/db/receipts/'com.parallels*'

    rm -rfd /private/var/db/Parallels/Stats

    rm -rfd /private/var/root/library/preferences/com.parallels.desktop.plist

    rm -rfd ~/Applications\ \(Parallels\)/

    rm -rfd /Applications/Parallels\ Desktop.app/

    exit
    ---------------------------------------------------------------------
    Close Terminal. Then, open Disk utility (Finder > Go > Utilities > Disk Utility.app) and run 'First Aid'. Reboot the Mac. Then, please download Parallels Desktop 12, install it and check for the issue.
     
  6. IsraelB2

    IsraelB2 Bit poster

    Messages:
    2
    Thank you Hemnath, it worked perfectly.
     
  7. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,158
    Hi @IsraelB2, that's great! Feel free to reach out anytime. We are here to help!
     

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