Hi folks, I hope you can help us. When our staff try to open any office docs (Excel, Word, PowerPoint etc.) through the files tab, it behaves as if it's opening a brand new document. For example, they will open a .docx word document and it'll be empty, as if it's a new document. The Office apps are configured as remote apps on a virtual machine, the "allow any command-line parameters" is ticked and enabled. We think the problem may have started after the recent upgrade. I've logged into the support portal, but i don't have Facebook or twitter - hence I am posting here, it's very fustrating that we can no longer get direct support through email.
Hello, For us to further investigate the issue, kindly provide us with the below information: 1. Detailed explanation, with all steps by steps followed, to reproduce the issue. 2. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link) 3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post. Thank you.
