Trying to open Office documents opens new documents

[JackG7]

Hi folks,
I hope you can help us.
When our staff try to open any office docs (Excel, Word, PowerPoint etc.) through the files tab, it behaves as if it's opening a brand new document.
For example, they will open a .docx word document and it'll be empty, as if it's a new document.
The Office apps are configured as remote apps on a virtual machine, the "allow any command-line parameters" is ticked and enabled.
We think the problem may have started after the recent upgrade.
I've logged into the support portal, but i don't have Facebook or twitter - hence I am posting here, it's very fustrating that we can no longer get direct support through email.

 

[Pramesh Boodadoo]

Hi folks,
I hope you can help us.
When our staff try to open any office docs (Excel, Word, PowerPoint etc.) through the files tab, it behaves as if it's opening a brand new document.
For example, they will open a .docx word document and it'll be empty, as if it's a new document.
The Office apps are configured as remote apps on a virtual machine, the "allow any command-line parameters" is ticked and enabled.
We think the problem may have started after the recent upgrade.
I've logged into the support portal, but i don't have Facebook or twitter - hence I am posting here, it's very fustrating that we can no longer get direct support through email.

Hello,
For us to further investigate the issue, kindly provide us with the below information:
1. Detailed explanation, with all steps by steps followed, to reproduce the issue.
2. Reproduce issue and create a video recording of the issue following the article https://kb.parallels.com/en/118652 and upload the recorded file via secured file sharing link (provide us with the link)
3. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
Thank you.