TSClient Problem After Laptop Sleep

Discussion in 'Parallels Remote Application Server' started by McShinsky, Jul 29, 2008.

  1. McShinsky

    McShinsky Guest

    I have experienced this quite a bit since using 2X on my Vista laptop. After I sleep my laptop and I return it to awake mode, I am greeted with a full screen black 2X client window that will go away. The only way to make this window go away is to kill the TSClient.exe process. This seems to happen when I have closed out of all applications, but I am still logged in to the remote server. Has anyone seen this behavior? Is there a workaround or fix? I have been trying to make sure I exit out of the 2X client completely before I sleep the laptop, but occationally I miss and it is just an annoyance.

    Rob
     
  2. McShinsky

    McShinsky Guest

    Has anything been done to try to fix this? This continues to happen on multiple systems after they come out of sleep/standby. The only way fix this is to kill the TSClient.exe process from task manager.

    rob
     
  3. nixu

    nixu Guest

    Hi McShinsky,

    I have tried it on a Vista and did not manage to re-produce this issue..

    Could you please give us more info on:
    1) OS (service pack, lang etc..)
    2) The 2x Client build number
    3) The Control Version (2xClient -> Help -> Control Version)

    Nixu
     
  4. wardd

    wardd Guest

    Hi

    I have the same problem with one of my clients.
    2X Client version : 6.1.7601(80)
    Computer 8740w
    Windows 7

    thx
     
  5. wardd

    wardd Guest

    have same problem here. With hp elitebook 8740w Windows 7 64 bit and control version 6.1.7600
     
  6. sbcpro.de

    sbcpro.de Member

    Messages:
    53
    I do not believe that we deal with a 2X client issue here even if it may only appear when you are using the 2X client.

    I saw this behaviour and alike on several different devices with different OS images and different RDP clients. Most of the time the reason was a hardware compatibility issue - e.g. the video card driver that was used.

    What sometimes helps as a workaround is to disable all performance optimization options right under the experience tab of your RDP settings.
     

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