TSClient Problem After Laptop Sleep

  • Thread starter Thread starter McShinsky
  • Start date Start date
M

McShinsky

I have experienced this quite a bit since using 2X on my Vista laptop. After I sleep my laptop and I return it to awake mode, I am greeted with a full screen black 2X client window that will go away. The only way to make this window go away is to kill the TSClient.exe process. This seems to happen when I have closed out of all applications, but I am still logged in to the remote server. Has anyone seen this behavior? Is there a workaround or fix? I have been trying to make sure I exit out of the 2X client completely before I sleep the laptop, but occationally I miss and it is just an annoyance.

Rob
 
Has anything been done to try to fix this? This continues to happen on multiple systems after they come out of sleep/standby. The only way fix this is to kill the TSClient.exe process from task manager.

rob
 
Hi McShinsky,

I have tried it on a Vista and did not manage to re-produce this issue..

Could you please give us more info on:
1) OS (service pack, lang etc..)
2) The 2x Client build number
3) The Control Version (2xClient -> Help -> Control Version)

Nixu
 
Hi

I have the same problem with one of my clients.
2X Client version : 6.1.7601(80)
Computer 8740w
Windows 7

thx
 
have same problem here. With hp elitebook 8740w Windows 7 64 bit and control version 6.1.7600
 
I do not believe that we deal with a 2X client issue here even if it may only appear when you are using the 2X client.

I saw this behaviour and alike on several different devices with different OS images and different RDP clients. Most of the time the reason was a hardware compatibility issue - e.g. the video card driver that was used.

What sometimes helps as a workaround is to disable all performance optimization options right under the experience tab of your RDP settings.
 
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