Ubuntu 8.04 freezes with Parallels 4

Discussion in 'Linux Guest OS Discussion' started by lukeoldboy, Nov 13, 2008.

  1. mmacvicar

    mmacvicar

    Messages:
    5
    After making the modifications suggested by friegh, I am still up after 4 hours. Hopefully it's not luck.

    The only modifications I had to make were:

    Shared Folders -> Both Items Unchecked
    Services -> Sync Time with Host machine disabled
    Optimization -> Adaptive Hypervisor checked

    Hopefully that narrows the issue down.

    Mark MacVicar
     
  2. John@Parallels

    John@Parallels

    Messages:
    6,343
    Could anyone out here submit report from Help - Report a Problem?
     
  3. mmacvicar

    mmacvicar

    Messages:
    5
    I submitted a problem report with id 22166.

    So far this issue has been really easy to reproduce:
    1. install parallels 4.0 under leopard
    2. install ubuntu 8.04
    3. Let ubuntu run for a while.
     
  4. John@Parallels

    John@Parallels

    Messages:
    6,343
    I submitted case to developers
     
  5. stewarsh

    stewarsh Bit Poster

    Messages:
    20
    Also seeing problem

    I have filed bug report which I don't have since it didn't copy/paste from the window. It included a screenshot of my system log though that has little data. I'll happily assist you in debug as needed. You can find the report by looking for RT tickets filed with my registered e-mail address.

    -- Shawn
     
  6. lix

    lix

    Messages:
    1
    Same for Ubuntu 8.10

    Not only Ubuntu 8.04 frozes, 8.10 reacts absolutely the same (Leopard, MacBook Pro fall 2008 with 4 GB Ram). Quite annoying, it's totally unusable.
     
  7. jeffreymcmanus

    jeffreymcmanus

    Messages:
    1
    I'm having the same problem with Ubuntu 8.04 running in Parallels 4.0 on a Core 2 Duo Macbook Pro. Submitted a report just now (#24956).
     
  8. John@Parallels

    John@Parallels

    Messages:
    6,343
    Temporary workaround
    Disable shared folders
     
  9. stewarsh

    stewarsh Bit Poster

    Messages:
    20
    Workaround

    I'm sorry John, but that doesn't seem to have any affect. In fact I have never used Shared Folders in any of my VMs.

    Also since upgrading to 3810 my Ubuntu freezes even quicker than before. I am now lucky to get 2-3 hrs out of it.
     
  10. STim

    STim Super Moderator

    Messages:
    942
    stewarsh,

    Can you please try the following:
    1. Wait till it hangs again.
    2. Kill Parallels Desktop GUI. To do this, open Utilities->Activity Monitror, find Parallels Desktop process, click Quit button and select Force Quit.
    3. Run Parallels Desktop again. Open the VM. Is it still hanged, or you can operate it again?
     
  11. mojo6771

    mojo6771

    Messages:
    13
    Tim,

    Following your steps, I see that the UI is still hanged in exactly the same point.
     
  12. John@Parallels

    John@Parallels

    Messages:
    6,343
    Problem report please on this case, and post ID here
     
  13. stewarsh

    stewarsh Bit Poster

    Messages:
    20
    Tim,

    I'm sorry but the interface is still hung after trying this. Reloading Parallels does restore the screen to where it was but the guest does not respond to input.

     
  14. John@Parallels

    John@Parallels

    Messages:
    6,343
    We need report ID , please send report and post it here
     
  15. stewarsh

    stewarsh Bit Poster

    Messages:
    20
    Report ID

    I filed a bug report but do not have the ID number handy since it didn't seem to be saved anywhere any my copy/paste from the window didn't work. You may look up in your RT system using my registered e-mail address here.
     
  16. stewarsh

    stewarsh Bit Poster

    Messages:
    20
    I do have another odd symptom. Though the majoirty of the interface is frozen, I can still work in the frontmost app , albeit slowly. I was working in the terminal and ran a GUI app via an SSH session from remote machine. Keyboard and mouse clicks are processing approx. 5 minutes after the clock stopped updating. Also I cannot SSH into the VM from another host(using Bridged Networking).
     
  17. John@Parallels

    John@Parallels

    Messages:
    6,343
    Parallels Desktop - Help - Report a problem, after report is sent you will see window where report id is shown
     
  18. mojo6771

    mojo6771

    Messages:
    13
    Any updates:

    This issue has been occurring since Parallels 4 has been released for a number of users. There
    are a number of open threads with similar issues.

    Both ubuntu 8.04 and 8.10 have the same problem.

    The only response so far is file a ticket which some of us have done.
    Why is is taking nearly 2 months to track down this issue?

    P.S. It hangs on me with the latest patches for both parallels and parallel tools.
     
  19. John@Parallels

    John@Parallels

    Messages:
    6,343
    Report ID please
     
  20. stewarsh

    stewarsh Bit Poster

    Messages:
    20
    I am beginning to agree with mojo. The "file ticket" answer in totally insufficient. The mean time to interface lock is seemingly random and can sometimes be measured in minutes or hours. IF there is no indication that a solution is coming or even being researched I will abandon parallels and look more toward Fusion.
     

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