Unable to Activate using existing license key

Discussion in 'Installation and Configuration of Parallels Desktop' started by LukeK2, Dec 19, 2017.

  1. LukeK2

    LukeK2 Bit poster

    Messages:
    1
    Hello,

    I just purchased a new MacBook Pro and I am unable to activate using my existing license key. After selecting "Activate on this Mac" I receive the error "This license key is associated with another Parallels account. Please sign in using this account and try again." I am unaware of any existing or duplicate accounts.

    How am I able to activate Parallels on my new Mac?
     
  2. Alfena@Parallels

    Alfena@Parallels Pro

    Messages:
    445
    Hello @LukeK2 , please check your private message and reply with the necessary details.
    Thanks
     
  3. DearbhlaG

    DearbhlaG Bit poster

    Messages:
    1
    Hi there - I'm having a similar problem - i want to move my licence from one mac to another - however i get the "Unable to perform the operation. This license key is associated with another Parallels account. Please sign in using this account and try again." message above when i try to activate on the new mac - i double-checked my correct Parallels account by requesting an order review from Cleverbridge and this confirmed that i am trying to log in using the correct Parallels accout - can you help?
     
  4. Arun@Parallels

    Arun@Parallels Parallels Support

    Messages:
    1,356
    Hi @DearbhlaG , have you logged in to account.parallels.com using the same email address and checked if the license is registered under the same email address?
     
  5. PaulaG1

    PaulaG1 Bit poster

    Messages:
    1
    I followed this steps
    1. Open Terminal (Finder > Applications > Utilities > Terminal.app).
    2. Execute the command:
    prlsrvctl activate-license-online
    3. Now execute this command:
    sudo rm -rf /Library/Preferences/Parallels/licenses.xml
    4. Quit from Parallels Desktop.
    5. Reboot your Mac.
    6. Start Parallels Desktop and try to proceed with the activation once again.
    Cheers, bitcohen
     
    Last edited: Feb 7, 2018
  6. Hemnath@Parallels

    Hemnath@Parallels Parallels Support

    Messages:
    1,127
    Hi PaulaG1. Thanks for sharing.
     

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