Unable to Auto Update parallels desktop for mac

K

kekkars

Bit poster
I have Parallels Desktop for Mac Build 3188
When I click on Help -> Check for Updates -> "Check Now" button
parallels is unable to connect to server and check for updates.
My internet connect is fine as I am able to connect to internet from Firefox / Safari

Is there any setting in parallels that I need to do to get the parallesl 'Update' feature working?
Any pointers please.
Thanks.
 
Last edited:
Do you have Little Snitch or a simular app installed as this maybe preventing it talking to the Update Service?
 
auto update not working

I have the same problem. Its pretty clear that autoupdate is broken-maybe at the server side.

I've email tech support with no response.

you can download the latest build manually.
 
If i download and install the latest build manually, will it just update the parallels software or do I need to take a backup of my VM files and import them again after the install?
Please advise.
 
kekkars said:
If i download and install the latest build manually, will it just update the parallels software or do I need to take a backup of my VM files and import them again after the install?
Please advise.
Click to expand...

Downloading the .dmg file and running the installer from that will not necessitate your needing to re-import your vm config files or virtual hard disks. That is how I've been applying all the updates, betas and RCs for the last near-year now without a hitch.

However, that said, making a backup copy of your files until you're satisfied that nothing squirrelly happened with the new version is always a safe bet.
 
prock said:
Its pretty clear that autoupdate is broken-maybe at the server side.
Click to expand...
Something is going on, but I think it's not obvious what. If I initiate an update check manually, only about 1 in 5 (or 1 in 10) actually seem to be able to connect to the server and complete the update check (regardless of my firewall settings). The fact that that the one odd attempt occasionally does connect fine at least says that it isn't something with my own Mac. Personally I haven't tried any other troubleshooting myself (manually trying to ftp to the update server, etc.) as I usually just manually download the new disk image, so I can't say more than that.
 
I've run it here using 3188 as this thread has grown over the day and it's worked each time. I can't explain it, but I've not been having problems. I did notice this last check that the server that is responding with the updater.ini file has change. It was ftp1.parallelz.com but this last test connected to http://b2.6d.354a.static.theplanet.com/updater.ini

That file has this in it and it seems to be quite obsolete:

[UpdatesList]
NameList=UpdMac01,UpdWin01,UpdLin01

[UpdMac01]
Platform=mac
FileName=http://download.parallels.com/GA/Parallels-Desktop-1970-Mac-en.dmg
InfoShort=Parallels Desktop for Mac Official Update (build 1970)
InfoLong=The Official Update for Parallels Desktop for Mac. Do not forget to reinstall Parallels Tools in your guest Windows OS after upgrading.
Version=2.2.1970
Size=30.0 MB

[UpdWin01]
Platform=win
FileName=http://download.parallels.com/GA/Parallels-Wst-2.2.2112-Win.exe
InfoShort=Parallels Workstation 2.2 Official Update (build 2112)
InfoLong=The Official Update for Parallels Workstation 2.2 for Windows and Linux. Do not forget to reinstall Parallels Tools in your guest Windows OS after upgrading.
Version=2.2.2112

[UpdLin01]
Platform=lin
FileName=http://download.parallels.com/GA/Parallels-2.2.2112-lin.tgz
InfoShort=Parallels Workstation 2.2 Official Update (build 2112)
InfoLong=The Official Update for Parallels Workstation 2.2 for Windows and Linux. Do not forget to reinstall Parallels Tools in your guest Windows OS after upgrading.
Version=2.2.2112
 
They may only accept so many hits at a time so if you try and manually check during a peak time say average working hours then its touch and go but if you try at say 11pm then it never seems to fail. Thats whats happening for me anyways !!
 
abanks said:
They may only accept so many hits at a time so if you try and manually check during a peak time say average working hours then its touch and go but if you try at say 11pm then it never seems to fail. Thats whats happening for me anyways !!
Click to expand...
My experience too. Just after a new release comes out, auto update is hopeless and manual download drops to about 10 KB/sec and is sure to hang before it completes. Just wait a day or two, or else download in the middle of the night.

I recommend uninstalling Parallels Tools while running your previous Parallels version, then update from the .dmg file, run the new version, and install the new tools from the Parallels menus. Updating over the previous tools should work, but I've had it fail a couple of times leaving the Windows installation in bad shape.
 
You can try this:
(English is not my native language. I’m translating this from Dutch to English)

1. In Windows (XP) click on Start and choose Run…
2. Type services.msc and click OK.
3. Double click Automatic Updates in the services list.
4. Select Automatic in the Start list and click Apply.
5. Check if the status is Started. If the status is Stopped, click the button Start.
6. Double click Background Intelligent Transfer Service in the services list.
7. Select Manual in the Start list and click Apply.
8. Check if the status is Started. If the status is Stopped, click the button Start.
6. Double click Event Log in the services list.
7. Select Automatic in the Start list and click Apply.
8. Check if the status is Started. If the status is Stopped, click the button Start.

Close services.
Try Windows Update. This worked for me.
Good luck.
 
Paul, Thanks for the update. We are talking of Parallels software update (mac side) and not of the windows update (as you have updated )
Thanks anyways.
 
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