"Unable to Check for Updates"

Discussion in 'Installation and Configuration' started by jmine83, Jul 13, 2019.

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  1. jmine83

    jmine83 Bit Poster

    Messages:
    7
    Attempting to "Check for Updates..." I get the following error message: "Unable to check for updates" (see attached screenshot).

    I had contacted Parallels Support earlier, only to be told to uninstall Parallels, reboot, and install again; still the problem persists.

    Currently running Parallels version 14.1.3 (45485) on macOS Mojave version 10.14.5.

    So I think I am already running the latest version of Parallels, but if upon checking for any new updates, if there isn't any, I would expect to see a message that says something like "You are running the latest Parallels". Otherwise, the current error message in question seems like a defect to me that the Parallels developers need to fix.
     

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  2. kat

    kat Product Expert

    Messages:
    823
    Did you reinstall parallels tools?
    This is the message you should be seeing. I am running the same version of Parallels Desktop as you are but on a different OS.
    Screen Shot 2019-07-13 at 6.27.34 PM.png
     
  3. Maria@Parallels

    Maria@Parallels Kilo Poster

    Messages:
    8,693
    @jmine83, the Parallels Desktop 14.1.3 is the latest version for that moment.
     

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