Unable to commit VM configuration. error on password reset

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by 준영D, Sep 3, 2023.

  1. 준영D

    준영D Bit poster

    After Upgrading to v19, seems like my login password somehow got a problem and I can't login.
    I now I'm using the correct password but it keeps saying the password is incorrect.

    So, I was looking for a way to reset my password somehow and found this link
    I followed the instructions to the last step,
    prlctl set {uuid} --userpasswd {username}:{password}

    When doing so however, I got the following error:

    Authentication tokens updated successfully.
    Unable to commit VM configuration: The operation failed.To perform this operation, you must enter the host OS administrator's credentials.
    Failed to configure the virtual machine

    Contacted Parallels Support, but they say this is out of scope and told me to try asking Microsoft, but given this is an issue with Parallels command prlctl not working, I don't think Microsoft can help.
    And now here I am stuck, unable to access my windows OS. was wondering if anyone had this issue or knows what approach I could take.
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Could you please provide us with the below information for further investigation:
    1. Whether you were using Windows Local password or your Microsoft account password to login to Windows ?
    2. Kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
  3. 준영D

    준영D Bit poster

    Hi thank you. I believe it was a local password.
    I have sent a report with the id 434908363

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