Unable to download audio or video

Hey,

New install of Toolbox 6.6.2 (5023) on Sonoma 14.3.1, M1 Pro. The app is stuck processing the link, nothing works, have tried a couple of different sites, too. CPU seems to max out, too.

I have deleted the app, manually cleared leftover files in the cache, etc and reinstalled. Nothing is working.

I have just sent a technical report no. 452996577. Hope I can get some help. Thanks.

 

Is there anyone from Parallels able to give me some feedback? I don't have an X or Facebook account to contact you through those.

The support channels could be better for a paid product, especially since it's not fully functional.

 

This issue is not related to any particular link. The application tool simply does not process anything, and it gets 'stuck'. The pop-out window indicates it is processing the link/ downloading, but nothing happens.

I can provide URLs in due course, but that seems like a waste of time. Has the technical report been reviewed, and has it revealed anything?

 

I have 6 screen recordings, so how do I send them? Given the nature and size of the files, I can't upload them.

 

Hi. I have just uploaded a screen recording to the link above. I await your reply.
Thanks.

 

@Adeboye Adeotan
Can I get a response, please?

 

You should ensure that your app is up to date, disable any unnecessary background processes that could be using CPU resources, and check for any specific permissions or security settings that might be interfering with the app. Sometimes, third-party tools for downloading MP3s or videos might conflict with the app, so temporarily disabling or uninstalling any such tools could help identify the cause. If you're still facing issues, I would suggest reaching out to the support team directly with the report number you provided.