Hey, New install of Toolbox 6.6.2 (5023) on Sonoma 14.3.1, M1 Pro. The app is stuck processing the link, nothing works, have tried a couple of different sites, too. CPU seems to max out, too. I have deleted the app, manually cleared leftover files in the cache, etc and reinstalled. Nothing is working. I have just sent a technical report no. 452996577. Hope I can get some help. Thanks.
Is there anyone from Parallels able to give me some feedback? I don't have an X or Facebook account to contact you through those. The support channels could be better for a paid product, especially since it's not fully functional.
Hi Julian, Apologies for the delayed response. Please provide us with sample links you have tried the audio download feature with. As well as a url to test the video download as well. We look forward to hearing from you soon.
This issue is not related to any particular link. The application tool simply does not process anything, and it gets 'stuck'. The pop-out window indicates it is processing the link/ downloading, but nothing happens. I can provide URLs in due course, but that seems like a waste of time. Has the technical report been reviewed, and has it revealed anything?
Hi Julian, Yes, it has been reviewed but we are unable to pinpoint this issue so far. As requested in our private conversation, please provide us with a screen recording of this issue.
I have 6 screen recordings, so how do I send them? Given the nature and size of the files, I can't upload them.
Hi Julian, We need just one. Kindly zip the recording and upload to this link https://alludo-support-fileshare.az...Share?id=51e3ad67-4701-4e06-85ec-c69aa53016af
Apologies for the delayed response Julian. Thank you for the provided recording. As a final confirmation, please indicate if you have a VPN or adblocker installed on your Mac. If so, please uninstall it and try again. If not, kindly let us know.
You should ensure that your app is up to date, disable any unnecessary background processes that could be using CPU resources, and check for any specific permissions or security settings that might be interfering with the app. Sometimes, third-party tools for downloading MP3s or videos might conflict with the app, so temporarily disabling or uninstalling any such tools could help identify the cause. If you're still facing issues, I would suggest reaching out to the support team directly with the report number you provided.
