Unable to download audio or video

Discussion in 'Parallels Toolbox for Mac' started by JulianC7, Mar 4, 2024.

  1. JulianC7

    JulianC7 Bit poster

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    Hey,

    New install of Toolbox 6.6.2 (5023) on Sonoma 14.3.1, M1 Pro. The app is stuck processing the link, nothing works, have tried a couple of different sites, too. CPU seems to max out, too.

    I have deleted the app, manually cleared leftover files in the cache, etc and reinstalled. Nothing is working.

    I have just sent a technical report no. 452996577. Hope I can get some help. Thanks.
     
  2. JulianC7

    JulianC7 Bit poster

    Messages:
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    Is there anyone from Parallels able to give me some feedback? I don't have an X or Facebook account to contact you through those.

    The support channels could be better for a paid product, especially since it's not fully functional.
     
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Hi Julian,

    Apologies for the delayed response.
    Please provide us with sample links you have tried the audio download feature with.
    As well as a url to test the video download as well.

    We look forward to hearing from you soon.
     
  4. JulianC7

    JulianC7 Bit poster

    Messages:
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    This issue is not related to any particular link. The application tool simply does not process anything, and it gets 'stuck'. The pop-out window indicates it is processing the link/ downloading, but nothing happens.

    I can provide URLs in due course, but that seems like a waste of time. Has the technical report been reviewed, and has it revealed anything?
     
  5. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Hi Julian,

    Yes, it has been reviewed but we are unable to pinpoint this issue so far.
    As requested in our private conversation, please provide us with a screen recording of this issue.
     
  6. JulianC7

    JulianC7 Bit poster

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    I have 6 screen recordings, so how do I send them? Given the nature and size of the files, I can't upload them.
     
  7. Adeboye Adeotan

    Adeboye Adeotan Staff Member

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    358
  8. JulianC7

    JulianC7 Bit poster

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    Hi. I have just uploaded a screen recording to the link above. I await your reply.
    Thanks.
     
  9. JulianC7

    JulianC7 Bit poster

    Messages:
    7
  10. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    358
    Apologies for the delayed response Julian.

    Thank you for the provided recording.

    As a final confirmation, please indicate if you have a VPN or adblocker installed on your Mac.
    If so, please uninstall it and try again.

    If not, kindly let us know.
     

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