Unable to Install an Ubuntu 14.04 Guest with Parallels 15

Discussion in 'Linux Guest OS Discussion' started by PatrickB17, Sep 3, 2019.

  1. PatrickB17

    PatrickB17 Bit Poster

    I'm currently trying to set up an Ubuntu 14.04 guest on a macbook running 10.14.6 (mojave). As far as I can tell, 14.04 is supposed to be a supported guest OS, but I can never get through the installation. I downloaded the Ubuntu iso and selected it in the installation assistant. I have tried both with and without 'express installation' checked. The installation starts and gets as far as the screen that provides options to install or 'try without installing'. I choose 'install' and it goes to the boot screen (The ubuntu name and logo with 5 white dots underneath). After that it just sits there. I thought it might just be slow, but after leaving it for an hour and coming back it is still sitting there with no change. I have tried every combination of settings I can think of, nothing works. Please help!

    Environment Info:
    Host OS - macOS 10.14.6
    Guest OS - Ubuntu 14.04.6
    Parallels Desktop - 15.0.0 for Mac Business Edition
  2. TomC9

    TomC9 Bit Poster

    I have the same problem with Version 15.0.0 (46967) on my MAC Model: MacBookPro10,1, BootROM, 4 processors, Intel Core i7, 2.8 GHz, 16 GB, SMC 2.3f36. The installation will start to install but freeze my entire mac causing a black screen. Other VM's work fine. But its really bad that the entire desktop would freeze up causing you to hard reset. I thought my mac had died a couple of times. But further forensics showed that it is definitely an issue with installing Ubuntu ver: ubuntu-18.04.3-desktop-amd64 iso image custom install. I'm also going to try to download the image from their server to see if this will work.

    *** Panic Report ***
    panic(cpu 4 caller 0xffffff7fab116679): GPU Panic: mux-regs 5 0 a0 d9 9 8 severity 3 WS-ready 1 switch-state 0 IG FBs 0 EG FBs 1:f power-state 0 3D idle HDA idle : NVRM[0/1:0:0]:
    Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xc0000000 0xffffff92370cc000 0x0e7150a2, D0, P1/4
    Backtrace (CPU 4), Frame : Return Address
    0xffffff8209fd2d50 : 0xffffff80295ad6ed
    0xffffff8209fd2da0 : 0xffffff80296e9185
    Kernel Extensions in backtrace:
    dependency: com.apple.driver.AppleGraphicsControl(3.50.12)[D9F4AE86-377F-3405-910B-CE710343F052]@0xffffff7fab0d5000
    dependency: com.apple.iokit.IOACPIFamily(1.4)[3E8E9870-2E41-33F6-ACBF-35DDC08F22B5]@0xffffff7faac38000
    dependency: com.apple.iokit.IOPCIFamily(2.9)[202F4F5C-5E3C-35A9-A7AD-F85B0E3CD199]@0xffffff7fa9e95000---
    BSD process name corresponding to current thread: WindowServer

    If anyone else has a solution other than re-installing parallels and keeping fingers cross; please advise.
  3. Alexander Haltman

    Alexander Haltman Parallels Developers

    Change *video adapter type* as described in this article *'Method 1'*:
  4. Alexander Haltman

    Alexander Haltman Parallels Developers

    Please, create problem report (Help->Send Technical Data...).
    We will check if this is our problem or not.
  5. PatrickB17

    PatrickB17 Bit Poster

    I'm pretty sure I tried messing around with the graphics settings with no success. To get around the problem, I had to track down an older release of Ubuntu 14 (14.04.5 rather than 14.04.6). That version installed fine and I was then able to upgrade to the LTS version I wanted from there. I'm still not sure what would be different between the two that would cause problems.

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