Unable to Install Parallels Toolbox on Mac

Discussion in 'Parallels Toolbox for Mac' started by Myr25, May 3, 2024.

  1. Myr25

    Myr25 Bit poster

    Messages:
    5
    Hello,
    I'm not able to install Parallels Toolbox on Mac OS Sierra. I was able to intall it on my other Os (Windows XP and Windows 11 Pro) on the same Virtual Machine.
    Is it possible ? Can anyone help me ?
    with Parallels Desktop 18
    Thank you !
     
  2. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hello,

    To aid us in further investigating this issue, kindly collect the following logs by following the steps provided below:
    1. Open Terminal on your Mac (Applications > Utilities > Terminal) and execute the following commands one after another:

      cd ~/Desktop && zip -r ToolboxLogs.zip ~/Library/Logs/prl.toolbox/
      rsync --progress ToolboxLogs.zip rsync://fe.parallels.com/e90d6e64d32492152beb5d97aed6d8bd/

    Kindly let us know as soon as the above steps have been completed.
    We look forward to hearing from you soon.
     
  3. Myr25

    Myr25 Bit poster

    Messages:
    5
    Hello,
    I have none file with this name : pro.toolbox
    The terminal responds :" ... /Library/Logs/prl.toolbox/: No such file or directory"
    And I can't find any file with this name.

    One idea : before installing Parallels Desk 18 on my MacBook Pro, I had an unused version 14, transferred when I migrated from my Imac to my laptop. (I'm still using version 14 on my Imac). I didn't think to delete this unused version before installing version 18 on my laptop.
    In summary, I have a version 14 on my Imac, in use, and on my laptop an unused version 14 and a newly installed version 18.
    Could this help me understand the problem I'm having with Sierra?
    Thank you for your help
     
  4. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    Hi,

    Kindly clarify if the issue is with Parallels Desktop or Parallels Toolbocx
     
  5. Myr25

    Myr25 Bit poster

    Messages:
    5
    Sorry if not clear, the issue is withe Parallels Toolbox.
     
  6. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    338
    For further clarification, do you mean you have a Sierra virtual machine and are trying to install Parallels Toolbox on the Sierra virtual machine?

    Or are you referring to installing it on the host machine?
     
  7. Myr25

    Myr25 Bit poster

    Messages:
    5
    I have 3 virtual machines : Sierra, Windows 1 Pro and Windows XP installed on Parallels Desktop 18. Parallels Toolbox works properly on Windows XP and Windows 11 Pro, but I'm unable to install it on Sierra.
    This is the way I understand it, is it wrong ?
     

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