Unable to install parallels tools, Unable to install prl_boot

Discussion in 'Installation and Configuration of Parallels Desktop' started by MichaelH19, Mar 6, 2017.

  1. MichaelH19

    MichaelH19 Bit poster

    Messages:
    2
    I'm attempting to install Parallels on a boot camp partition. It's consistently failing to install, review of the log file lists failure to install the prl_boot file. I've followed the recommendations of several kb articles, disabling startup programs and third-party services. I also followed the recommendations in kb123813. (There is no prl_boot key to delete).

    Any help would be appreciated, I'm out of ideas.
     
    MichaelH19, Mar 6, 2017
    #1
  2. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Hi MichaelH19, did you try this article? Please let us know how it works.
     
    PaulChristopher@Parallels, Mar 6, 2017
    #2
  3. MichaelH19

    MichaelH19 Bit poster

    Messages:
    2
    That seems to have fixed it. I didn't have the prl_boot.sys file in the directory, but there was a folder called prl_boot. I renamed the folder and added the prl_boot.sys file. Install was able to complete at that point. I still got error messages from parallels toolbox afterward, so I reinstalled the toolbox one last time. That seems to have fixed any lingering issues.

    Thanks for the assist
     
    MichaelH19, Mar 8, 2017
    #3
  4. PaulChristopher@Parallels

    PaulChristopher@Parallels Product Expert Staff Member

    Messages:
    3,112
    Glad to hear that! Let us know if you have any questions about the product, we are here to help.
     
    PaulChristopher@Parallels, Mar 9, 2017
    #4

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