Unable to install parallels tools, Unable to install prl_boot

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MichaelH19

Bit poster
I'm attempting to install Parallels on a boot camp partition. It's consistently failing to install, review of the log file lists failure to install the prl_boot file. I've followed the recommendations of several kb articles, disabling startup programs and third-party services. I also followed the recommendations in kb123813. (There is no prl_boot key to delete).

Any help would be appreciated, I'm out of ideas.
 
MichaelH19 said:
I'm attempting to install Parallels on a boot camp partition. It's consistently failing to install, review of the log file lists failure to install the prl_boot file. I've followed the recommendations of several kb articles, disabling startup programs and third-party services. I also followed the recommendations in kb123813. (There is no prl_boot key to delete).

Any help would be appreciated, I'm out of ideas.
Click to expand...
Hi MichaelH19, did you try this article? Please let us know how it works.
 
That seems to have fixed it. I didn't have the prl_boot.sys file in the directory, but there was a folder called prl_boot. I renamed the folder and added the prl_boot.sys file. Install was able to complete at that point. I still got error messages from parallels toolbox afterward, so I reinstalled the toolbox one last time. That seems to have fixed any lingering issues.

Thanks for the assist
 
MichaelH19 said:
That seems to have fixed it. I didn't have the prl_boot.sys file in the directory, but there was a folder called prl_boot. I renamed the folder and added the prl_boot.sys file. Install was able to complete at that point. I still got error messages from parallels toolbox afterward, so I reinstalled the toolbox one last time. That seems to have fixed any lingering issues.

Thanks for the assist
Click to expand...
Glad to hear that! Let us know if you have any questions about the product, we are here to help.
 
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