Unable to install tools on Windows 7 after 9370 upgrade

Discussion in 'Windows Virtual Machine' started by Patrick Antouly, Aug 18, 2010.

  1. Patrick Antouly

    Patrick Antouly Bit poster

    Messages:
    1
    Hello,
    I just upgraded to version 9370 and now, I am now unable to install the tools in my Windows 7 guest.
    I get the following message : "An error occurred while installing Parallels Tools. Click OK to restart your virtual machine, and then try to install Parallels Tools again."
    I reboot, reinstall and get the same message, endlessly.
    I have seen an advice somewhere to uninstall tools first, but they do not exist in Add-remove programs...

    Any ideas from Parallel team ?

    Thanks
    Patrick
     

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