Unable to reinstall Parallels Tools (drivers) after latest update.

Discussion in 'Windows Guest OS Discussion' started by AkivaM, Feb 10, 2019.

  1. AkivaM

    AkivaM Bit Poster

    Just ran the update...why oh why did I do that?
    After the update it appears tools needed to be reinstalled (VM appears visually wrong - needs drivers). It runs to 66%, then says Error (Red Parallels box), reboot and try again.
    So now I'm stuck with my windows VM in the wrong screen resolution and no audio and so forth.

    YES I tried to do it manually, YES I ran as administrator, YES I stopped Windows Defender. YES I removed all other anti-virus anti-malware.
    Version 14.1.1-45476

    Attached Files:

  2. Ajith@Parallels

    Ajith@Parallels Parallels Support

    Check in Control Panel if Parallels Tools is still there if it is, then uninstall it and reinstall. If that didn't work, use Actions > Take Snapshot and refer to this article.

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