Hi, So after an issue with windows getting stuck in a loop and preventing me running any of my windows apps, I deleted and reinstalled parallels. Unfortunately, my license is only for 18, but when I try and reinstall it automatically installs 26, and won't let me continue. Any way to download 18? Or am I forced to pay for a new license I dont want or need? Surely I should be able to continue using the version I paid for, it was a one time purchase and not a subscription.. Thanks for any help, parallels has worked pretty well for me the past couple of years until thids afternoon.
Hello, Thank you for reaching out. You need to uninstall the recent version of Parallels Desktop you have installed. Then download Parallels Desktop 18 using the link below: https://download.parallels.com/desktop/v18/18.3.3-53627/ParallelsDesktop-18.3.3-53627.dmg You may refer to the article for legacy version downloads: https://kb.parallels.com/5802 Let us know if this helps. Thanks
Thank you for your help Avinash. I have now installed and activated successfully from the link above. The original problem - "Let's cross this one off your list - The next update is ready ... etc...." came back immediately, but looks to have solved itself and updated (previously it just locked up). Thanks again for your help, it's very much appreciated.
