Unable to renew expired license

[JonathanA6]

Hello,

I'm trying to renew an expired license and under the duration dropdown, I see a "no matching records" message. Any idea why I'm not able to renew?

 

[Maria@Parallels]

Hello, is it possible to purchase new license from the website and register it at your account?

 

[MichaelJ30]

Exactly getting the same error