Unable to Renew License -- have 2 keys want only one

Discussion in 'Licensing and Activation' started by RogerB12, Sep 29, 2023.

  1. RogerB12

    RogerB12 Bit poster

    Messages:
    3
    Last year I added a second Key to my subscription. After using the second key I decided I didn't want it. Recently my main subscription expired.

    When I go to renew, the only option is to renew both keys at what seems like twice the cost of one key. I don't want the second key, called Key #1. How do I remove it can get back to my former, lower renewal cost?

    Thanks,
    Roger
     
  2. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    483
    Hello,
    Thank you for the provided feedback.
    We have sent you a private message, please check it and provide us with the requested information.
    Best regards!
     
  3. RogerB12

    RogerB12 Bit poster

    Messages:
    3
    Thanks for your prompt reply. I have sent the information.
     
  4. RogerB12

    RogerB12 Bit poster

    Messages:
    3
    I replied to your PM but have not had a reply back from you. Is my issue something you can fix?

    I'm asking because I've been unable to access my virtual machine for a week or more.
     
  5. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    483
    Hello,

    Hello,

    Sorry for the late response. We have replied to you today.

    Please check your inbox.

    Thanks
     

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