Unable to renew.

Discussion in 'Licensing and Activation' started by ChristopherP1, Sep 23, 2023.

  1. ChristopherP1

    ChristopherP1 Bit poster

    Messages:
    3
    Payment info is up to date. Try to renew, but I never get the renewal or any email indicating a problem.
    See S41150850.
     
  2. ChristopherP1

    ChristopherP1 Bit poster

    Messages:
    3
    I am getting the following but the renewal never completes. No error, no email. Please review ASAP.

    Your request to renew a subscription will be processed shortly, provided you've entered a valid payment method. A request is usually processed within 1 hour but may take longer in some cases. If you chose PayPal or wire transfer, make sure to complete the transaction.
    Your subscription will be updated automatically as soon as we receive a notification from our payment provider.
     
  3. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    483
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    483
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     

Share This Page