Unable to renew.

I am getting the following but the renewal never completes. No error, no email. Please review ASAP.

Your request to renew a subscription will be processed shortly, provided you've entered a valid payment method. A request is usually processed within 1 hour but may take longer in some cases. If you chose PayPal or wire transfer, make sure to complete the transaction.
Your subscription will be updated automatically as soon as we receive a notification from our payment provider.
 
I am getting the following but the renewal never completes. No error, no email. Please review ASAP.

Your request to renew a subscription will be processed shortly, provided you've entered a valid payment method. A request is usually processed within 1 hour but may take longer in some cases. If you chose PayPal or wire transfer, make sure to complete the transaction.
Your subscription will be updated automatically as soon as we receive a notification from our payment provider.
Hello,
We have sent you a private message to request for additional information to proceed further with your request.
Thank you.
 
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